Account Manager New United States (Remote)

SOCi; Northern (KY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Flexible work environment

Flexible paid time off

Quarterly wellness days

Paid holidays

Career growth opportunities

Job summary

SOCi is seeking a results-driven Account Manager to expand and retain revenue within our existing client base. You’ll partner with Customer Success, own renewal negotiations, and identify upsell opportunities to drive SOCi’s footprint across multi-location brands.

Ideal candidates bring 5+ years in quota-carrying account management or SaaS sales, strong negotiation skills, and a collaborative, proactive mindset. Remote work options are available globally.

Qualifications

• 5+ years in quota-carrying Account Management or Sales in B2B/SaaS.
• Consistently hits or overachieves quota and renewals targets.
• Proven renewals, negotiations, and upsell success with existing clients.
• Excellent written and spoken communication; collaborates cross-functionally with CS, Sales, Legal.
• Highly organized, detail-oriented, manages multiple deals concurrently.
• Experience with multi-location brands; existing industry contacts a plus.
• Self-starter with creative, entrepreneurial mindset and sales discipline.
• Knowledge of sales methodologies and strategic prospecting.
• Creative problem solver, adaptable to new tech and processes.
• Salesforce or equivalent CRM experience.

Responsibilities

• Build and execute account plans to drive growth and retention for SOCi’s client base.
• Cultivate relationships with executive stakeholders and decision-makers.
• Act as trusted advisor to maximize value from SOCi platform and services.
• Represent SOCi at events and strategic reviews; deliver ROI-focused business cases.
• Identify upsell and cross-sell opportunities to expand SOCi footprint.
• Forecast accurately, maintain pipeline discipline, and meet growth targets.
• Collaborate with Customer Success, Product, and Marketing to ensure great client experiences.

Skills

Quota carrying

SaaS sales

Renewals

Upselling

Cross-functional collaboration

CRM experience

Contract negotiations

Multi-location accounts

Tools

Salesforce

Job description

About the role

We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.

Responsibilities

• Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
• Focus on solving business challenges through innovation, while keeping a customer-first mindset.
• Remain adaptable as client needs evolve, supporting additional initiatives as required.

Required Skills & Experience

• 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
• Ability to prove consistently hitting or overachieving quota.
• Proven success in contract renewals, negotiations, and upselling to existing clients.
• Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
• Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
• Multi-location brands experience and existing industry contacts/relationships preferred.
• Self-starter with a creative entrepreneurial spirit.
• Refined and proven sales methodology.
• Creative strategist; develop new ways to drive sales and value to existing and prospective clients.
• Experience working in a fast-paced entrepreneurial environment.
• Creative problem solver with the ability to understand and resolve prospective client challenges/objections.
• Adaptable; able to quickly learn new technologies and processes.
• Salesforce or equivalent CRM experience.

SOCi expects to pay a base salary in the range of $75,000 - $100,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

What SOCi Provides to You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.

As set forth in SOCi’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.