Account Manager

SOCi.ai; United States; On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Flexible paid time off

Quarterly wellness days

Paid holidays

Job summary

SOCi is hiring a results-driven Account Manager to expand and retain revenue within our existing client base. You will work with Customer Success, Sales, and Legal teams to negotiate renewals and identify growth opportunities.

You’ll help drive revenue by executing renewal strategies, maintaining client relationships, and showcasing SOCi’s platform value to executives.

Qualifications

• 5+ years in a quota-bearing Account Management or SaaS sales role.
• Proven track record of renewals, negotiations and upsell.
• Strong cross-functional collaboration with Success, Sales and Legal teams.
• Excellent communication and relationship-building skills.
• Highly organized with the ability to manage multiple deals.

Responsibilities

• Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location base.
• Cultivate deep relationships with executive stakeholders and decision-makers.
• Act as trusted advisor to maximize value from SOCi’s platform and services.
• Represent SOCi at customer-facing events and strategic reviews.
• Identify upsell/cross-sell opportunities to expand SOCi footprint.
• Use CRM and marketing tools to manage business and forecast health.
• Deliver compelling ROI business cases to client executives.

Skills

Quota attainment

Account management

Cross-functional collaboration

Communication

Organization

Salesforce CRM

Negotiation

Multi-location experience

Entrepreneurial mindset

Tools

Salesforce CRM

Job description

Who We Are

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.

About the role

We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.

Responsibilities

• Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
• Focus on solving business challenges through innovation, while keeping a customer-first mindset.
• Remain adaptable as client needs evolve, supporting additional initiatives as required.

Required Skills & Experience

• 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
• Ability to prove consistently hitting or overachieving quota.
• Proven success in contract renewals, negotiations, and upselling to existing clients.
• Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
• Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
• Multi-location brands experience and existing industry contacts/relationships preferred.
• Self-starter with a creative entrepreneurial spirit.
• Refined and proven sales methodology.
• Creative strategist; develop new ways to drive sales and value to existing and prospective clients.
• Experience working in a fast-paced entrepreneurial environment.
• Creative problem solver with the ability to understand and resolve prospective client challenges/objections.
• Adaptable; able to quickly learn new technologies and processes.
• Salesforce or equivalent CRM experience.

SOCi expects to pay a base salary in the range of $75,000 - $100,000 USD base plus commission. Within the range, individual pay is determined by factors such as job‑related skills, experience, and relevant education or training.

Upon posting, applications for this position will be accepted on an ongoing basis.

What SOCi Provides To You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
  • Health insurance plans, dental, and vision
  • Wellness incentives
  • 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
  • Flexible paid time off
  • Quarterly wellness days
  • Paid holidays
  • Unique employee engagement programs
• Empowering Career Growth and Success

What’s Important At SOCi

Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross‑functionally and optimize productivity. We are a fast‑paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.