Account Manager

Coinscapture; Northern (KY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) match

Flexible work environment

Paid time off

Holidays

Job summary

SOCi is seeking an Account Manager for remote employment in the United States to expand and retain revenue within our existing client base. You will partner with Customer Success, negotiate renewals, and drive upsell opportunities while maintaining strong executive-level relationships across multi-location brands.

This role emphasizes strategic account plans, cross-functional collaboration, and an entrepreneurial mindset, with base salary of $75,000–$100,000 USD plus commissions, and a

Qualifications

• 5+ years of quota-carrying account management or sales in a B2B or SaaS environment.
• Proven renewals, negotiations and upselling success.
• Excellent communication and cross-functional collaboration with Success, Sales and Legal teams.
• Highly organized with experience managing multiple deals simultaneously.

Responsibilities

• Build and execute account plans to drive growth and retention across multi-location clients.
• Cultivate deep relationships with executive stakeholders and decision-makers.
• Lead renewal negotiations and identify upsell opportunities.
• Represent SOCi at events, conferences and account reviews.
• Act as a subject matter expert on localized marketing at scale.
• Collaborate with customer success, product and marketing to deliver exceptional experiences.
• Use CRM tools to manage pipeline and track client health.
• Provide compelling ROI analyses to client executives.
• Maintain forecast accuracy and pipeline discipline.

Skills

Account management

Sales

Quota carrying

Renewals

Upselling

Contract negotiations

Cross-functional collaboration

CRM

Forecasting

Tools

Salesforce

Job description

# Account ManagerSOCiRemoteUnited StatesSalesPosted Sep 24, 2026Who We Are: SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. About the role: We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature. Responsibilities: • Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base. • Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts. • Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services. • Represent SOCi at customer-facing events, industry conferences, and strategic account reviews. • Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions. • Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences. • Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts. • Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health. • Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets. • Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives. • Focus on solving business challenges through innovation, while keeping a customer-first mindset. • Remain adaptable as client needs evolve, supporting additional initiatives as required. Required Skills & Experience • 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment. • Ability to prove consistently hitting or overachieving quota. • Proven success in contract renewals, negotiations, and upselling to existing clients. • Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams. • Highly organized and detail-oriented, with experience managing multiple deals simultaneously. • Multi-location brands experience and existing industry contacts/relationships preferred. • Self-starter with a creative entrepreneurial spirit. • Refined and proven sales methodology. • Creative strategist; develop new ways to drive sales and value to existing and prospective clients. • Experience working in a fast-paced entrepreneurial environment. • Creative problem solver with the ability to understand and resolve prospective client challenges/objections. • Adaptable; able to quickly learn new technologies and processes. • Salesforce or equivalent CRM experience. SOCi expects to pay a base salary in the range of $75,000 - $100,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Upon posting, applications for this position will be accepted on an ongoing basis. What SOCi Provides to You • Comprehensive Benefits Package (full-time permanent, non-contract roles only) • Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible Work Environment (full-time, non-contract roles only) • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs • Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information. #LI-Remote