Account Manager - New England

Injured Workers Pharmacy, LLC; Fitchburg (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Tuition reimbursement

Career growth opportunities

Job summary

Injured Workers Pharmacy, LLC in the New England territory is seeking an Account Manager to support an established client base. The role involves building and maintaining relationships, ensuring customer satisfaction, and collaborating with multiple departments to navigate client needs.

If you love being on the road, working with people, and bringing energy into every room you walk into, this role is for you.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• 2+ years of experience as an account manager or associate sales representative.
• Proven capability to build and maintain relationships with customers.
• Willingness to travel 60% in MA/CT/NH.
• Home base between Metro-West Boston and Central Massachusetts.

Responsibilities

• Collaborate with cross-functional teams to build and maintain strong relationships with referrals sources in New Hampshire.
• Provide proactive consultative support, ensuring high retention and supporting potential revenue growth within our existing client base.
• Maintain contact with decision makers and office staff, focusing on the strategic nature of the relationship.
• Work cross-functionally with multiple departments at the home office to ensure a high level of customer service.
• Multitask, troubleshoot, and respond quickly to client needs.
• Manage reporting and KPIs for regions, clients, and the role.

Skills

Account management

Relationship building

MS Office

Travel 60%

Communication

Education

Associate degree

Bachelor’s degree preferred

Tools

Salesforce

Job description

Injured Workers Pharmacy is hiring an Account Manager for our New England Territory. This individual will be supporting an established territory and customer base. The ideal candidate for this role is someone who has a proven track record of quickly building, maintaining client relationships, and ensuring customer satisfaction through problem solving. The Account Manager works cross-functionally with multiple departments to help navigate our clients’ needs and expectations.

If you love being on the road, working with people, and bringing energy into every room you walk into, this role is for you.

Account Manager - New England

Injured Workers Pharmacy is hiring an Account Manager for our New England Territory. This individual will be supporting an established territory and customer base. The ideal candidate for this role is someone who has a proven track record of quickly building, maintaining client relationships, and ensuring customer satisfaction through problem solving. The Account Manager works cross-functionally with multiple departments to help navigate our clients’ needs and expectations.

If you love being on the road, working with people, and bringing energy into every room you walk into, this role is for you.

What You’ll Do

• Collaborate with theTerritoryManager, New Englandto build andmaintainstrong relationships with referralsourcesin New Hampshire.
• Provide proactive and consultative support, ensuring high retention andsupporting potentialrevenue growth within our existing client base.
• Maintain contact with decision makersandoffice staff, focusing on the strategic nature of the relationship.
• Work cross-functionally with multiple departments at the home office to ensureahighlevelof customer service.
• Multitask,troubleshooting, and respond quickly to client needs.
• Manage reporting and KPI’s (Key Performance Indicators) forregions,clients,and the role.

What You’ll Need

• Associate degreerequired;bachelor’sdegree preferred
• 2+ years of experience as an account manager orassociatesales representative
• Proven capability to build andmaintainstrong relationships with customers
• Demonstrated self-confidence and a willingness to learn
• Solid MS Office skills (Word, Excel, Outlook)
• Ability to travel60%in and aroundMA,CTandNH
• Yourhomebasemust bebetween Metro-West Boston to Central Massachusetts.Ideally between Framingham to Worcester.

It Would Be Awesome If You Also Had

• Knowledge of Salesforce
• Ability to handle difficult and challenging situations including customer relations
• An eye foridentifyingpotential issues and strong problem-solving skills
• A strong teamwork mindset with an ability to work independently

Why You'll Love Working at IWP

Our culture is built on our ICARE values: Ingenuity, Collaboration, Advocacy, Respect, and Empowerment. These values guide how we support our patients — and how we support each other.

We offer:

• Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day)
• Tuition reimbursement and an internal-first job posting philosophy to support career growth
• Competitive benefits package
• A positive, inclusive environment where employees feel valued, supported, and empowered

Make A Difference With IWP

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.

We are dedicated to attracting and retaining top talent with competitive and fair compensation. In addition to a base salary range between $65,000 - $70,000, you will participate in a commission program. With proper utilization of skills and resources, additional variable compensation can be achieved or exceed $22,000.00 annually. You will also receive a minimum payout for your first three months of training.

IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.