Patient Care Coordinator

Injured Workers Pharmacy, LLC; Andover (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Injured Workers Pharmacy, LLC in Andover, MA is seeking a Patient Care Coordinator to be the primary contact for patients using workers’ compensation pharmacy services. Reporting to the Manager of Patient Experience, you will partner with patients and pharmacy staff to ensure a seamless, supportive experience.

You’ll manage inbound/outbound calls, respond to inquiries, document interactions, and uphold QA standards in a fast-paced, team-oriented setting.

Qualifications

• Strong problem-solving, organizational, time management, and attention-to-detail skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to efficiently and accurately convey information to patients and peers.
• Comfort working in a fast paced, team-oriented environment with frequent multitasking.
• Commitment to maintaining high-quality, accurate documentation.
• Adaptability to changing priorities and workload demands.
• Ability to work a full-time schedule: Wed 11:00–19:30, Thu 12:00–20:30, Rotating Saturdays 8:00–12:00 after training.
• 3+ years of customer service experience; bilingual in English and Spanish preferred.

Responsibilities

• Serve as the first point of contact for patients through a combination of inbound and outbound calls.
• Respond promptly and professionally to patient inquiries, concerns, and requests.
• Resolve customer issues and complaints using effective communication and proactive problem-solving skills.
• Deliver exceptional customer service on every interaction with appropriate follow-up.
• Accurately document patient interactions and account details in a timely manner.
• Adhere to Quality Assurance standards to meet performance expectations.
• Function as the main patient contact for all claim-related communications and updates.
• Stay current on policies, procedures, and changes, communicating updates confidently.

Skills

Problem-solving

Organization

Time management

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Bilingual English/Spanish

Job description

IWP Corporate Office
Andover, MA 01810, USA

Description

The Patient Care Coordinator serves as the primary point of contact for IWP patients, building trusted relationships and supporting individuals who use our workers’ compensation pharmacy services. Reporting to the Manager of Patient Experience, this role partners closely with both patients and pharmacy staff to ensure a seamless, supportive experience.

WhatYou’llDo

• Serve as the first point of contact for patients through a combination of inbound and outbound calls
• Respond promptly and professionally to patient inquiries, concerns, and requests
• Resolve customer issues and complaints using effective communication and proactiveproblem-solvingskills
• Deliver exceptional customer service on every interaction, ensuring appropriatefollow ‑ upwhen needed
• Accurately document patient interactions and account detailsin a timely manner
• Adhere to Quality Assurance standards to consistently meet performance expectations
• Functions asthe mainpatient contact for all claim-related communications and updates
• Stay current on policies, procedures, and industry or organizational changes, and communicate updates confidently

WhatYou’llNeed to Succeed

• Strongproblem-solving, organizational,time management, and attention ‑ to ‑ detail skills
• Excellent verbal, written, and interpersonal communication skills
• Ability toefficiently and accurately convey informationto patients and peers
• Comfort working in a fast paced,team ‑ orientedenvironment with frequent multitasking
• Commitment tomaintaininghigh-quality,accuratedocumentation
• Adaptability to changing priorities and workload demands
• Ability to work a full-time schedule:
• Wednesday: 11:00 am - 7:30 pm
• Thursday: 12:00 pm - 8:30 pm
• Rotating Saturdays 8:00 am - 12:00 pm once fully trained
• 3+ years of customer service experience (account management, call center, hospitality, or other client facing rolls)
• Bilingual in English and Spanish (preferred)

Why Join IWP?

At Injured Workers Pharmacy (IWP), we’re more than just a pharmacy — we’re the Patient Advocate Pharmacy. Every day, we make a real difference in the lives of injured workers around the country by ensuring fast, hassle-free access along with No upfront or out-of-pocket costs for the medications they need.

As a specialized home delivery pharmacy focused on workers compensation, we partner with medical professionals, attorneys, and insurance carriers to help injured workers get back on their feet and living full, productive lives.

But what truly sets us apart? Our people. At IWP, you’ll find a team that’s passionate, driven, and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration, open thinking, and yes — we have fun doing it.

If you’re looking for a career with purpose, a team that supports you, and a place where you can grow, IWP is the place to be. We offer competitive pay, outstanding benefits, and exciting opportunities for advancement. Check us out online at www.iwpharmacy.com .

Make a Difference with IWP

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.

We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $22/hr - $25/hr.

IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.