Pharmaceutical Regional Account Manager - Massachusetts

MedWiz Pharmacy; Foxborough (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

MedWiz Pharmacy seeks a full-time Regional Account Manager in Foxborough, Massachusetts. This role involves providing leadership oversight to Account Managers, improving service delivery, and ensuring compliance with state and federal regulations.

The ideal candidate will have strong project management skills, exceptional communication abilities, and the capacity to travel extensively throughout the region, ensuring high standards and efficient operations for our pharmacy partners.

Qualifications

• Minimum 3 years of experience in pharmacy or healthcare.
• Ability to travel extensively within the assigned region.
• Excellent interpersonal skills to collaborate with diverse teams.

Responsibilities

• Provide oversight to Account Managers in the region.
• Manage operational projects improving service delivery and efficiency.
• Conduct on-site visits to pharmacies and ensure compliance with regulations.

Skills

Strong project management skills

Exceptional communication skills

Knowledge of state and federal pharmacy regulations

Intermediate computer proficiency

Education

Bachelor's degree or equivalent experience

Job description

Pharmaceutical Regional Account Manager - Massachusetts

Full-time

Job Title: Regional Account Manager

Openings: 2

FLSA Status: Exempt

Reports to: Key Account Manager

Hourly/Salary: Salary (based on experience)

Department: Customer Success

MedWiz is the premier pharmacy partner for long-term-care communities that share our commitment and priority to patient-care first. We have transformed the conventional medication management process by being high-touch and patient -focused. At MedWiz we work tirelessly to streamline the often-disjointed communication process between the integral stakeholders in the medication ordering and administration life-cycle. We accomplish this by simplifying processes, educating and communicating frequently. Our comprehensive technology solutions and breadth of pharmaceutical products and services – allow us to be nimble and creative in offering the right service every one of our unique customer needs. MedWiz understands its customers’ needs and has the industry’s highest standards – with strict adherence to federal and state regulations.

SUMMARY

The Regional Account Manager (RAM) serves as a key operational and leadership partner within the Customer Success team. This role supports the execution of MedWiz’ s strategic objectives by coordinating regional activity, improving consistency across accounts, and helping ensure high-quality service delivery to assigned pharmacy locations and customers. The RAM provides functional oversight to Account Managers and acts as a liaison between the VP of Customer Success, Key Account Manager, and Account Managers to promote alignment, accountability, and continuous improvement.

ESSENTIAL FUNCTIONS

• Provide functional supervision and day-to-day support to Account Managers within the assigned region.
• Participate in a rotating second-shift and weekend schedule to manage open tickets, deliver customer service support, and promptly resolve facility-related inquiries.
• Lead small-scale operational projects that improve service delivery, efficiency, and team coordination.
• Translate leadership goals into actionable regional plans and support consistent execution across accounts.
• Collect and leverage input from AMs, utilizing their skills and expertise to drive continuous improvement and process optimization.
• Facilitate AM PTO coverage to maintain consistent service levels.
• Promote collaboration by encouraging active participation from Account Managers in meetings, planning sessions, and problem‑solving discussions.
• Conduct initial site visits to pharmacies within the assigned region to establish relationships, assess needs, and gather operational feedback.
• Conduct routine on-site visits alongside Account Managers at each location to strengthen relationships and improve processes.
• Collaborate with AM, KAM, and pharmacy operations teams in pre, during, and post onboarding processes.
• Support go-live readiness and provide on-site assistance as needed for new facility implementations and other critical account activities.
• Communicate facility performance updates and operational concerns to leadership in a timely and professional manner.

Compliance & Training

• Review state and federal registration and licensing requirements, including DEA and CDS registrations, for all dispensing states and report expired or missing licensure to the appropriate pharmacy operations team.
• Review pharmacy technician license status for Account Managers and provide guidance on renewal processes as needed.
• Escalate missing or expired licenses to Risk Management in accordance with company process.

Operations and Data Management

• Maintain accurate data and notification assignment across internal pharmacy systems to support leadership visibility and operational efficiency.
• Develop and maintain a centralized resource center for training materials, educational handouts, and operational documents in collaboration with Account Managers, Key Account Managers, leadership, and the Clinical Director.
• Coordinate with pharmacies and internal teams to ensure Account Managers have access to necessary supplies and that deliveries are aligned with operational schedules.
• Work with E‑Kit field technicians and Account Managers to oversee controlled substance cycle counts and ensure appropriate reporting and issue resolution protocols are followed.
• Collaborate with nurse consultants to support med cart maintenance, med pass observations, and control book audits.
• Partner with facilities to simplify onboarding workflows and improve adoption of applicable systems and processess.

PHYSICAL DEMANDS

The regular work schedule for this position is full- time and may require weekends and holidays as needed and/or on a rotating basis, and may require additional hours/overtime as necessary. Sitting or standing for extended periods of time, computer usage including data entry for much of the workday, regular phone communication, handling paperwork and documentation, and participating in meetings. Field position requiring frequent local travel throughout the state and occasional overnight stays.

MINIMUM REQUIREMENTS

Education & Experience

Strong project management and organizational skills with the ability to prioritize multiple tasks. Exceptional communication and interpersonal skills to facilitate collaboration among diverse teams. Comprehensive knowledge of state and federal pharmacy regulations. Ability to provide hands‑on support and adapt implementation plans based on feedback and testing. Commitment to fostering teamwork, brainstorming, and participation in meetings.

Computer Skills

Intermediate computer proficiency.

Language Skills

Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.

Traveling

This position requires the ability to travel extensively, covering assigned region.