Service Delivery Engineer II

ITPartners+; Minneapolis (MN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full healthcare coverage

Family health premiums subsidized

Dental & Vision Insurance

Life Insurance

Paternity Leave

Unlimited PTO

Personal growth focus

Fun work environment

Job summary

ITPartners+ is seeking a Service Delivery Engineer II to provide front-line IT support for partners in Minnesota and surrounding areas. The role combines onsite deployments with remote assistance on a hybrid schedule (four days onsite, one day remote).

You will troubleshoot issues, document resolutions, and drive long-term solutions while maintaining a high standard of partner satisfaction. The ideal candidate has 5+ years in a help desk or equivalent role and relevant IT certifications.

Qualifications

• Associate degree preferred; 5+ years in help desk or equivalent role.
• Experience with remote monitoring and ticketing software is preferred.
• Basic networking, server and hardware knowledge required.
• COMPTIA A+ and Network+ certifications are preferred.
• Excellent written and verbal communication skills; reliable, patient, and customer-focused.

Responsibilities

• Provide basic to mid-level IT tech support to partners onsite and remotely.
• Set up hardware for installation and perform onsite deployments.
• Engineer long-term IT solutions and optimize partner support processes.
• Monitor ticket progress and partner support metrics; document resolutions clearly.
• Collaborate with vendors and team to resolve partner issues and share best practices.

Skills

Remote monitoring

Ticketing software

Customer service

Basic networking

Server hardware knowledge

Strong communication

Education

Associate degree in Computer Science

COMPTIA A+ Certification

COMPTIA Network+ Certification

Driver's license

Tools

Remote monitoring software

IT ticketing system

Job description

Do you have a passion for helping people and troubleshooting IT problems? Are you looking for a place where you can develop your skills and work with a group smart, talented and fun colleagues? ITPartners+ is looking for a Service Delivery Engineer II to work with our existing and potential partners on front-line IT issues.

Who We Are

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Who You Are

Working directly with our team of engineers, the Service Delivery Engineer II provides front-line technical support to our partners and plays an important role in delivering a prompt, professional, and positive partner experience. You'll troubleshoot technical issues, collaborate with the team, and help ensure our partners receive accurate and reliable support.

Based in the Minnesota area, this role follows a hybrid schedule of four days onsite and one day remote each week, with onsite responsibilities including Partner support, hardware setup and installations, deployments, and other technical needs as required.

What You Will Do

• Provide basic to mid-level IT tech support to our partners via onsite and remote
• Setup hardware for installation and perform onsite deployments
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Thoroughly document issues and resolutions and communicate with the team
• Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflow
• Use your knowledge and expertise to continually improve processes and partner support

Your Skills And Background

• Associate degree in Computer Science or related field (preferred)
• 5+ years in a help desk or equivalent role
• Experience with remote monitoring and ticketing software (preferred)
• Basic networking, server and hardware knowledge
• COMPTIA A+ and Network+ Certifications (preferred)
• Excellent written and spoken communication skills
• Patience to deal with difficult people and situations (both onsite and via phone)
• Current driver's license and access to a vehicle to be used for scheduled and emergency onsite appointments
• Motivated to learn and adapt to areas you may be unfamiliar with

Benefits of Working at ITPartners+

• 99% fully paid for healthcare coverage for the employee
• Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (Including foster and adoption)
• Virtually unlimited paid time off
• A focus on personal growth
• A fun work environment with bonuses and company events

Our mission at ITPartners+ is to positively impact people. We accomplish it is through building and nurturing the best team possible, the best partners, and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer

ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.