Account Manager, Food & Beverage

Fullsteam; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A software solutions company is seeking a Senior Recruiter to drive expansion within their customer base. Responsibilities include relationship management, strategic planning, and customer satisfaction. Candidates should have experience in software sales, preferably in the restaurant industry, and demonstrate strong interpersonal and communication skills. This position offers a full-time role with competitive benefits including medical and vision insurance, as well as a 401(k) plan.

Qualifications

• 3+ years of experience in software sales, preferably within the restaurant POS industry.

Responsibilities

• Develop and maintain strong relationships with key stakeholders.
• Create and execute strategic account plans.
• Match customer needs with appropriate products and solutions.
• Manage contract renewals to ensure high renewal rates.
• Provide reports on account status and customer satisfaction.

Skills

Excellent interpersonal skills

Strategic thinking

Sales processes and techniques

Verbal and written communication skills

Problem-solving skills

Customer satisfaction focus

Data analysis

Organizational skills

Software technology understanding

MS Office and CRM software proficiency

Learning agility

Results-driven

Education

Bachelor’s degree in Business, Marketing, Technology, or a related field

Tools

Salesforce

HubSpot

Job description

Senior Recruiter @ Fullsteam | Sales Recruitment Expert

As an Account Manager at SilverwarePOS, part of the Fullsteam organization, you are responsible for driving expansion growth within our customer base. Your primary responsibility will be to foster strong relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure their continued satisfaction and loyalty to our software solutions and services.

Responsibilities and Duties

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
• Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.
• Deeply understand customers business needs and match to qualifying products and solutions.
• Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives.
• Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service.
• Proactively manage contract renewals, ensuring high renewal rates and preventing churn.
• Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets. Leverage sales dashboards to understand where to focus your time and activities.
• Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.

Skills and Competencies

• Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.
• Ability to think strategically and identify growth opportunities within existing accounts.
• Strong understanding of sales processes and techniques for upselling and cross-selling.
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
• Strong problem‑solving skills with the ability to address and resolve customer issues effectively.
• Deep commitment to customer satisfaction and success, with a proactive and customer‑centric approach.
• Ability to analyze customer data, market trends, and account metrics to inform strategy and decision‑making.
• Exceptional organizational and time‑management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously.
• In‑depth understanding of the software technology industry and market dynamics.
• Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
• Fast and adaptive learner, focused on improving customer and business processes.
• Driven by achieving and exceeding targets, with a strong focus on results.

Experience and Education Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
• 3+ years of experience in software sales, preferably within the restaurant POS industry.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Industries

Software Development

Benefits Inferred

• Medical insurance
• Vision insurance
• 401(k)

EEO Statement

Fullsteam is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected class.