Senior People Business Partner

Fullsteam; Northern (KY); Hybrid; USD 100,000 - 110,000; Full time

Job summary

Fullsteam is seeking an experienced HR business partner to collaborate with business leaders across US and Canada, translating organizational needs into practical people solutions. You will guide organizational design, workforce planning, and talent decisions to drive business outcomes.

The role emphasizes employee relations, performance coaching, and change management, with Workday as a preferred tool. A strong background in HR advisory and compliance will support our growth in a fast-paced

Qualifications

• Bachelor's degree in HR or related field; Master's preferred.
• 5+ years progressive HR experience with business partnership focus and employee relations.
• Experience supporting US and Canada; knowledge of Canadian employment practices preferred.
• HR certification (SPHR, SHRM-SCP, CHRP, CHRL) is preferred.

Responsibilities

• Serve as a trusted advisor to business leaders, developing understanding of their organization, priorities, talent, and challenges and translating needs into practical people solutions.
• Partner with leaders on organizational effectiveness, including team structures and reporting relationships.
• Support leaders in evaluating talent and organizational decisions, considering business objectives, cost, risk, and long-term effectiveness.
• Lead people-related planning and execution for organizational changes, ensuring decisions are communicated and documented.
• Coach leaders through performance-management matters, establishing clear expectations and providing feedback.

Skills

Employee relations

Organizational design

Talent decisions

HR consulting

Workday experience

Education

Bachelor's in HR or related field

Master's degree preferred

HR certification preferred

Tools

Workday

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in‑class software and payment solutions that empower small and medium‑size businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Responsibilities and Duties

• Serve as a trusted advisor to business leaders, developing a strong understanding of their organization, priorities, talent, and challenges and translating business needs into practical people solutions.
• Partner with leaders on organizational effectiveness, including team structures, roles and responsibilities, reporting relationships, workforce needs, and organizational changes.
• Support leaders in evaluating talent and organizational decisions, considering business objectives, employee impact, cost, risk, and long-term effectiveness.
• Lead the people‑related planning and execution associated with organizational changes, ensuring decisions are thoughtfully implemented, communicated, and documented.
• Coach leaders through performance‑management matters, helping establish clear expectations, providing effective feedback, addressing performance concerns, and determining appropriate next steps.
• Develop and support performance improvement plans and related documentation when needed.
• Lead and resolve employee relations matters, including employee concerns, workplace conflicts, policy issues, investigations, disciplinary actions, and other complex employee situations.
• Conduct workplace investigations and provide clear, well‑supported recommendations based on the facts, business context, applicable policies, and risk.
• Help leaders distinguish between performance, capability, behavior, role clarity, organizational, and management issues to identify the right solution to a problem.
• Provide candid counsel and constructive challenge to leaders, including when a different approach may better support the business or organization.
• Partner with Talent Acquisition, Total Rewards, People Operations, HRIS, Legal, and other People Team functions to execute solutions effectively.
• Identify recurring themes or organizational challenges and recommend practical actions to improve leader effectiveness, employee experience, and business outcomes.
• Support the implementation of broader People Team programs and priorities within assigned business areas.
• Maintain strong ownership and follow‑through, remaining engaged from initial assessment through successful execution and resolution.

Skills and Competencies

• Strong business acumen and the ability to connect people and organizational decisions to business outcomes.
• Deep working knowledge of employee relations, performance management, and HR best practices.
• Demonstrated ability to advise and influence leaders on complex and sensitive people matters.
• Strong consultative and problem‑solving skills, including the ability to identify root causes, challenge assumptions, and develop practical recommendations.
• Ability to assess risk thoughtfully and balance legal, employee, and business considerations.
• Experience supporting organizational design, workforce planning, organizational change, and talent decisions.
• Strong judgment and the ability to make effective decisions in situations that may be ambiguous or have competing considerations.
• Ability to move comfortably between strategic consultation and detailed, hands‑on execution.
• Excellent written and verbal communication skills, including the ability to navigate difficult conversations effectively.
• High level of ownership, discretion, and follow‑through.
• Ability to manage multiple priorities and sensitive matters in a fast‑paced, evolving environment.
• Proficiency with HCM systems; Workday experience preferred.

Experience and Education Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
• 5+ years of progressive HR experience, with a focus on business partnership and employee relations.
• Experience supporting employees and leaders in both the United States and Canada strongly preferred.
• Working knowledge of Canadian employment practices and provincial employment standards, with experience navigating employee relations, performance management, and organizational changes in a Canadian context strongly preferred.
• Demonstrated experience advising and influencing business leaders on complex people decisions.
• Experience supporting organizational change, workforce planning, or organizational effectiveness initiatives preferred.
• Experience working in a fast‑paced, changing, or decentralized business environment preferred.
• HR certification (e.g., SPHR, SHRM‑SCP, CHRP, CHRL) is preferred.

Salary range: $100,000 - $110,000 USD

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Fullsteam: Leading the Evolution of Software and Payments

Fullsteam integrates modern and scalable payments technology with vertical software to create industry‑specific features and end‑to‑end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity‑backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting‑edge software and payments platform.