Account Manager – Logistics Operations (Fully Remote)

Parsel; United States; Remote; USD 48,000 - 72,000; Full time

Job summary

Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team focuses on streamlining order management, customer support, and delivery operations for partners.

This role supports proactive oversight of logistics operations and management of carrier relationships to ensure timely escalations are resolved efficiently.

Responsibilities

• Proactive oversight of logistics operations, beyond individual customer inquiries.
• Manage carrier/driver relationships and resolve escalations.
• Build strong relationships with carriers and drivers.
• Review data, investigate claims, and perform root cause analysis.
• Coordinate with internal teams to improve workflows.

Job description

• Proactive oversight of logistics operations, beyond individual customer inquiries.
• Manage carrier/driver relationships and resolve escalations.

Key Responsibilities:

• Build strong relationships with carriers and drivers.
• Review data, investigate claims, and perform root cause analysis.
• Coordinate with internal teams to improve workflows.

Success Looks Like:

• Reliable relationships and timely resolution of escalations.
• Reduced recurring issues through corrective actions.

Parsel

Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.