Logistics Performance Director

Jobgether SRL; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work within United States

Job summary

Jobgether SRL is seeking a senior logistics account leader to own strategic customer relationships and drive long-term value through data-driven transportation solutions.

You will oversee account health, coordinate cross-functional teams, and conduct Quarterly Business Reviews to align on objectives and ROI. The role requires extensive experience in transportation solutions, strong analytics, and remote collaboration across departments.

Qualifications

• Bachelor's degree in Supply Chain Management or a related field, or an equivalent combination of education and professional experience.
• Seven to ten or more years of experience in operational transportation solutions with a track record of continuous improvement and revenue growth.
• Experience with big-box retail accounts is a plus.
• Sales experience in account development, retention, or transportation solutions is beneficial.
• Experience using Transportation Management Systems (TMS) is required.
• Proficiency with Microsoft Office and the Microsoft Suite is required.
• Strong analytical and KPI communication skills.
• Excellent CRM and stakeholder management abilities.
• Strategic, customer-focused mindset with accountability and continuous improvement.

Responsibilities

• Serve as the primary contact for assigned customer relationships, maintaining weekly communication to understand priorities and health.
• Own account strategy, lead QBRs, and develop long-term relationship plans to boost satisfaction and retention.
• Monitor performance, financial metrics, and KPIs to ensure service aligns with objectives.
• Analyze transportation trends and address retention risks with the Managed Logistics team.
• Oversee account projects, measure ROI, and communicate value of logistics solutions.

Skills

Analytical skills

CRM skills

Presentation skills

Problem-solving

Strategic thinking

Communication

Education

Bachelor's degree in Supply Chain Management or related field

Tools

TMS

Microsoft Office

Job description

Accountabilities:

- Serve as the primary point of accountability for assigned customer relationships, maintaining communication at least weekly to understand customer priorities, expectations, and overall account health.

- Own account strategy, lead Quarterly Business Reviews, and develop long-term relationship plans that strengthen customer satisfaction and retention.

- Monitor operational performance, financial metrics, and key performance indicators using available technology to ensure service delivery aligns with customer expectations and business objectives.

- Analyze transportation trends, identify potential risks, and proactively address customer retention and churn concerns in collaboration with the Managed Logistics team.

- Oversee account-specific projects, measure return on investment (ROI), and clearly communicate the value delivered through logistics solutions and continuous improvement initiatives.

- Partner with Operations to identify and resolve recurring service, billing, transportation, and delivery issues, ensuring satisfactory outcomes for customers.

- Escalate critical customer concerns to leadership and coordinate follow-up actions through to resolution.

- Collaborate across internal departments to maintain efficient account operations, strengthen service delivery, and ensure alignment with customer requirements.

- Analyze transportation data and performance trends to identify opportunities for operational improvements, cost efficiencies, and expanded account value.

- Support account growth and long-term success by identifying evolving customer needs and recommending practical, data-driven logistics solutions.

Requirements:

- Bachelor's degree in Supply Chain Management or a related field, or an equivalent combination of education and professional experience.

- Seven to ten or more years of experience in operational transportation solutions, with a demonstrated record of continuous improvement consulting, expanding account scope and revenue, and freight or transportation purchasing.

- Experience working with large big-box retail companies is an advantage.

- Previous sales experience is beneficial, particularly in environments involving account development, customer retention, or transportation solutions.

- Experience using Transportation Management Systems (TMS) is required.

- Proficiency with Microsoft Office and the Microsoft Suite is required.

- Strong analytical skills, including the ability to evaluate transportation data and communicate clear, meaningful performance metrics.

- Excellent customer relationship management skills, with the ability to understand business priorities, maintain trust, and communicate effectively with diverse stakeholders.

- Strong problem-solving abilities and creativity in developing practical solutions to meet customer needs and resolve operational challenges.

- Effective verbal and presentation skills, including the ability to communicate confidently with groups of customers and internal employees.

- Ability to work collaboratively across departments, manage account priorities independently, and drive initiatives from identification through resolution.

- A strategic, customer-focused mindset with an emphasis on accountability, continuous improvement, and measurable business value.

Benefits:

- Full-time employment in a remote work arrangement within the United States.

- The opportunity to own strategic customer relationships and influence logistics performance and long-term account success.

- A role focused on transportation strategy, customer value, data-driven decision-making, and continuous improvement.