Account Manager Lead - Generalist

Alliant Insurance Services; Charlotte (NC); Remote; USD 80,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Account Manager Lead, where you'll be responsible for providing exceptional service to clients on large market accounts. This role involves fostering relationships, supporting new business development, and mentoring staff. With a focus on client satisfaction and retention, you'll play a crucial role in ensuring the success of the organization. If you're passionate about customer service and have extensive experience in account management, this opportunity is perfect for you. Enjoy the flexibility of a remote position while making a significant impact in a dynamic environment.

Qualifications

• 8+ years of related work experience in account management or insurance.
• Valid Insurance License required and must meet Continuing Education requirements.

Responsibilities

• Manage relationships with clients to ensure retention and satisfaction.
• Support Producers in developing new business opportunities and renewals.

Skills

Verbal Communication

Written Communication

Organizational Skills

Customer Service

Leadership

Problem Solving

Time Management

Microsoft Office Suite

Education

Bachelor's Degree

Job description

Account Manager Lead - Generalist

Florida, USA * Illinois, USA * Minnesota, USA * Missouri, USA * North Carolina, USA * Texas, USA * Virtual
Req #2978

Tuesday, January 28, 2025

SUMMARY

Responsible for providing customer service and overall service of assigned customers and/or policies on large market accounts. Supports Producer in soliciting of new business and other Producer-led new business efforts. Provides mentoring to staff to support immediate supervisor.

This is a remote role

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Fosters and manages overall relationship with clients ensuring retention of small to large market book of business and high satisfaction;

• Supports Producer in developing new business opportunities for existing clients and prospects;

• Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;

• Analyzes and compares current exposures and develops renewal or new business specifications for marketing;

• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;

• Independently reviews policy and determines appropriate coverage; identifies possible deficiencies;

• Reviews and summarizes marketing results and prepares proposals;

• Finalizes proposals and presentations in coordination with Producer;

• Binds insurance coverage and prepares binders and/or delegate certificates issuance;

• Reviews policies for accuracy and review contracts;

• Prepares summaries and/or schedules of coverage for clients;

• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;

• Provides technical guidance to staff assisting with client needs or procedural issues;

• Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;

• Notifies producer of pertinent information related to client retention;

• Meets with clients as needed or directed by Producer;

• Provides mentoring to staff to support immediate supervisor;

• Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;

• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's Degree

Eight (8) or more years related work experience

Encouraged to complete Career Path requirements as communicated by supervisor

Valid Insurance License required

Must continue to meet Continuing Education requirements for license renewal

SKILLS

Excellent verbal and written communication skills

Advanced planning, organizational and prioritization skills

Ability to work within a team and to foster teamwork

Excellent customer service skills, including telephone and listening skills

Good leadership, problem solving and time management skills

Proficient in Microsoft Office Suite

#LI-MH1

Other details

• 
  Pay Type
  Salary
  
• 
  Min Hiring Rate
  $80,000.00
  
• 
  Max Hiring Rate
  $90,000.00
  

Apply Now

• Florida, USA


• Illinois, USA


• Minnesota, USA


• Missouri, USA


• North Carolina, USA


• Texas, USA


• Virtual

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