Account Manager - LATAM

Pop Mart; California; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

POP MART, a global pop culture and entertainment company, seeks a LATAM Account Manager based in the United States to manage and grow wholesale accounts across Latin America. You will partner with the LATAM Director, LATAM Sales and Operations, distributors, and retail partners to drive revenue and expand into new markets.

This customer-facing role requires strong commercial instincts, relationship management, and the ability to work across multiple countries and environments.

Qualifications

• 2–4 years of experience in sales or account management.
• Experience managing customer relationships.
• Strong presentation, communication, and negotiation skills.
• Ability to manage multiple accounts across countries and priorities.
• Proficiency in PowerPoint and Excel.

Responsibilities

• Manage and grow assigned wholesale accounts across LATAM.
• Drive sales against annual, seasonal, and account targets.
• Develop growth strategies and opportunities for accounts.
• Monitor sales, sell-through, inventory, replenishment, and performance.
• Maintain forecasts, pipelines, order visibility, and reporting.
• Identify opportunities in new countries, channels, and partners.
• Conduct market and retailer research to evaluate opportunities.
• Coordinate with LATAM Operations on setup, ordering, logistics, and launches.
• Collaborate across teams to remove roadblocks for launches.
• Identify opportunities for launches, exclusives, activations, and partnerships.
• Ensure brand standards and pricing across accounts.
• Create sales tools and business recaps.
• Act as commercial liaison between customers and internal teams.
• Identify risks and opportunities and coordinate resolutions.

Skills

Sales experience

Account management

Negotiation

Presentation skills

Communication skills

Bilingual English/Spanish

PowerPoint

Excel

Travel

Tools

PowerPoint

Excel

Job description

What You Will Achieve

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.

Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Opportunity Overview

We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

The LATAM Account Manager is responsible for managing and growing existing wholesale accounts across Latin America while supporting the continued expansion of POP MART’s presence throughout the region.

Based in the U.S. office, this role will work closely with the LATAM Director, LATAM Sales and Operations teams, distributors, and retail partners to drive revenue, strengthen existing partnerships, develop new business opportunities, and support entry into new markets.

This is a customer-facing sales role requiring strong commercial instincts, relationship management, cross-functional coordination, and the ability to operate across multiple countries and business environments.

What You Will Achieve

LATAM Account Management & Sales

• Manage and grow assigned wholesale accounts across existing LATAM markets
• Drive sales performance against annual, seasonal, and account-specific targets
• Develop account-specific growth strategies and sales opportunities
• Monitor sales, sell-through, inventory, replenishment, and overall account performance
• Maintain accurate forecasts, pipelines, order visibility, and account reporting
• Identify and develop opportunities in new countries, channels, and retail partners
• Conduct market, retailers, competitive, and commercial research to evaluate new opportunities
• Partner closely with LATAM Operations to coordinate customer setup, documentation, ordering, logistics, and launch requirements
• Coordinate across internal teams to help remove roadblocks and ensure successful account and market launches
• Identify opportunities for strategic launches, exclusives, activations, and brand partnerships
• Ensure brand standards, pricing strategy, and distribution guidelines are maintained across assigned accounts
• Create and utilize sales tools including presentations, line sheets, assortment recommendations, and business recaps
• Act as the commercial liaison between customers and internal teams while ensuring functional ownership remains with the appropriate department
• Proactively identify risks, opportunities, and execution gaps and work cross-functionally toward resolution

What You Will Need

• 2–4 years of experience in sales, account management, business development, or another customer-facing commercial role
• Experience managing and developing customer relationships
• Strong presentation, communication, and negotiation skills
• Ability to manage multiple accounts, countries, and priorities simultaneously
• Strong organizational skills and attention to detail
• Proficiency in PowerPoint and Excel
• Fluent or professional proficiency in Spanish and English strongly preferred
• Ability and willingness to travel regularly throughout Latin America

Preferred

• Experience in wholesale, retail, toys, collectibles, entertainment, lifestyle, or branded consumer products
• Experience working with Latin American distributors and/or major retail accounts
• Exposure to international wholesale operations, forecasting, logistics, and account onboarding

Key Competencies

• Commercial and growth-oriented mindset
• Strong customer-facing presence
• Relationship building and negotiation
• New business development
• Cross-cultural communication
• Account ownership and accountability
• Strong follow-through and attention to detail
• Collaborative approach to working with Sales and Operations
• Ability to operate effectively in a fast-growing and evolving business

Career Development

This role provides exposure to both established account management and new-market development across Latin America, with the opportunity to take on increasing account and regional responsibility as the LATAM wholesale business continues to grow.

What We Offer

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
• Must be able to occasionally lift or move items weighing up to 25 pounds.

Pay Range Details

The base salary range for this position is $80,000 - $100,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Background Checks

For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.