Account Manager - NA

Pop Mart; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Leadership development

Job summary

POP MART in Los Angeles is seeking an Account Manager to manage, grow, and onboard wholesale and retail accounts. This role owns day-to-day relationships, sales execution, and growth while partnering with Operations, Merchandising, Planning, Finance, and international teams to ensure successful execution.

We require 2–4 years in sales/account management, experience with retail/wholesale, strong communication, and Excel/PowerPoint proficiency.

Qualifications

• 2-4 years of experience in sales, account management, business development, or another customer-facing role.
• Experience supporting or managing retail or wholesale accounts.
• Strong communication, presentation, and relationship-management skills.
• Proficiency in Excel and PowerPoint.
• Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.

Responsibilities

• Account Management & Sales: Manage and grow assigned wholesale and retail accounts to achieve sales targets; serve as the primary customer-facing contact; develop account-specific sales and growth strategies; lead sell-in presentations, line reviews, and seasonal planning; identify opportunities to expand assortments, programs, and partnerships; maintain strong customer relationships.

Skills

Sales

Account management

Relationship management

Communication

Presentation

Excel

PowerPoint

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.

Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Opportunity Overview

We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

The Account Manager is responsible for managing, growing, and onboarding wholesale and retail accounts. This customer-facing role owns day-to-day account relationships, sales execution, and account growth while partnering closely with Operations, Merchandising, Planning, Finance, and international teams to ensure successful execution.

What You Will Achieve

Account Management & Sales

• Manage and grow assigned wholesale and retail accounts to achieve sales targets
• Serve as the primary customer-facing contact for assigned accounts
• Develop account-specific sales and growth strategies
• Lead sell-in presentations, line reviews, and seasonal planning
• Identify opportunities to expand assortments, programs, and strategic partnerships
• Maintain strong customer relationships and proactively identify business opportunities

New Account Development & Onboarding

• Qualify inbound and outbound sales opportunities and develop new accounts
• Manage new opportunities from qualification through account activation
• Partner with Operations and Finance on account setup, pricing, terms, and operational requirements
• Establish clear customer expectations and timelines for successful onboarding

Assortment & Brand Strategy

• Curate account-specific assortments aligned with brand, channel, and company strategy
• Partner with Merchandising and international teams on product opportunities and assortment planning
• Maintain brand standards, pricing integrity, and distribution guidelines
• Identify opportunities for strategic programs, launches, and partnerships

Business Management & Cross-Functional Execution

• Manage forecasts, order visibility, and revenue performance for assigned accounts
• Monitor sell-in, sell-through, inventory, and overall account performance
• Identify business risks and growth opportunities and recommend actions
• Partner with Operations, Planning, Finance, and Supply Chain to support successful account execution
• Coordinate internally to resolve inventory, order, delivery, and account-specific issues

What You Will Need

Required

• 2-4 years of experience in sales, account management, business development, or another customer-facing role
• Experience supporting or managing retail or wholesale accounts
• Strong communication, presentation, and relationship-management skills
• Strong organizational, analytical, and problem-solving skills
• Proficiency in Excel and PowerPoint
• Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment

Preferred

• Experience in wholesale, retail, toys, collectibles, or branded consumer products
• Experience with account onboarding, order management, or operational coordination
• Experience working cross-functionally with Operations, Merchandising, Planning, Finance, or international teams

Key Competencies

• Sales and relationship management
• Customer-first mindset
• Commercial and analytical thinking
• Strong follow-through and attention to detail
• Cross-functional collaboration
• Problem solving and ownership
• Ability to balance brand strategy with commercial opportunities

What We Offer

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART’s North America business scales rapidly.

*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.*

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
• Must be able to occasionally lift or move items weighing up to 25 pounds.

Pay Range Details

The base salary range for this position is $80,000 - $100,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company’s incentive compensation program.

Background Checks

For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.