Account Manager - LATAM

POP MART Americas Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking a LATAM Account Manager based in the U.S. office to manage and grow wholesale accounts across Latin America, driving revenue while collaborating with LATAM Director, LATAM Sales & Operations teams, distributors, and retail partners.

You will develop growth strategies, coordinate cross-functional launches, and maintain brand standards across accounts. Strong commercial instincts and relationship skills are essential, with travel across LATAM required.

Qualifications

• 2–4 years of experience in sales, account management, business development, or another customer-facing commercial role.
• Experience managing and developing customer relationships.
• Strong presentation, communication, and negotiation skills.
• Ability to manage multiple accounts, countries, and priorities simultaneously.
• Strong organizational skills and attention to detail.
• Proficiency in PowerPoint and Excel.
• Fluent or professional proficiency in Spanish and English strongly preferred.
• Ability and willingness to travel regularly throughout Latin America.
• Preferred Experience in wholesale, retail, toys, collectibles, entertainment, lifestyle, or branded consumer products.
• Experience working with Latin American distributors and/or major retail accounts.
• Exposure to international wholesale operations, forecasting, logistics, and account onboarding.

Responsibilities

• LATAM Account Management & Sales across Latin America.
• Manage and grow assigned wholesale accounts across existing LATAM markets.
• Drive sales performance against annual, seasonal, and account-specific targets.
• Develop account-specific growth strategies and sales opportunities.
• Monitor sales, sell-through, inventory, replenishment, and overall account performance.
• Maintain accurate forecasts, pipelines, order visibility, and account reporting.
• Identify and develop opportunities in new countries, channels, and retail partners.
• Conduct market, retailers, competitive, and commercial research to evaluate new opportunities.
• Partner closely with LATAM Operations to coordinate customer setup, documentation, ordering, logistics, and launch requirements.
• Coordinate across internal teams to help remove roadblocks and ensure successful account and market launches.
• Identify opportunities for strategic launches, exclusives, activations, and brand partnerships.
• Ensure brand standards, pricing strategy, and distribution guidelines are maintained across assigned accounts.
• Create and utilize sales tools including presentations, line sheets, assortment recommendations, and business recaps.
• Act as the commercial liaison between customers and internal teams while ensuring functional ownership remains with the appropriate department.
• Proactively identify risks, opportunities, and execution gaps and work cross-functionally toward resolution.

Skills

Sales

Account mgmt

Negotiation

Presentation

Communication

Bilingual EN/ES

Tools

PowerPoint

Excel

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Opportunity Overview

We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

The LATAM Account Manager is responsible for managing and growing existing wholesale accounts across Latin America while supporting the continued expansion of POP MART’s presence throughout the region. Based in the U.S. office, this role will work closely with the LATAM Director, LATAM Sales and Operations teams, distributors, and retail partners to drive revenue, strengthen existing partnerships, develop new business opportunities, and support entry into new markets. This is a customer‑facing sales role requiring strong commercial instincts, relationship management, cross‑functional coordination, and the ability to operate across multiple countries and business environments.

What You Will Achieve

• LATAM Account Management & Sales
• Manage and grow assigned wholesale accounts across existing LATAM markets
• Drive sales performance against annual, seasonal, and account‑specific targets
• Develop account‑specific growth strategies and sales opportunities
• Monitor sales, sell‑through, inventory, replenishment, and overall account performance
• Maintain accurate forecasts, pipelines, order visibility, and account reporting
• Identify and develop opportunities in new countries, channels, and retail partners
• Conduct market, retailers, competitive, and commercial research to evaluate new opportunities
• Partner closely with LATAM Operations to coordinate customer setup, documentation, ordering, logistics, and launch requirements
• Coordinate across internal teams to help remove roadblocks and ensure successful account and market launches
• Identify opportunities for strategic launches, exclusives, activations, and brand partnerships
• Ensure brand standards, pricing strategy, and distribution guidelines are maintained across assigned accounts
• Create and utilize sales tools including presentations, line sheets, assortment recommendations, and business recaps
• Act as the commercial liaison between customers and internal teams while ensuring functional ownership remains with the appropriate department
• Proactively identify risks, opportunities, and execution gaps and work cross‑functionally toward resolution

What You Will Need

• 2–4 years of experience in sales, account management, business development, or another customer‑facing commercial role
• Experience managing and developing customer relationships
• Strong presentation, communication, and negotiation skills
• Ability to manage multiple accounts, countries, and priorities simultaneously
• Strong organizational skills and attention to detail
• Proficiency in PowerPoint and Excel
• Fluent or professional proficiency in Spanish and English strongly preferred
• Ability and willingness to travel regularly throughout Latin America
• Preferred Experience in wholesale, retail, toys, collectibles, entertainment, lifestyle, or branded consumer products
• Experience working with Latin American distributors and/or major retail accounts
• Exposure to international wholesale operations, forecasting, logistics, and account onboarding

Key Competencies

• Commercial and growth‑oriented mindset
• Strong customer‑facing presence
• Relationship building and negotiation
• New business development
• Cross‑cultural communication
• Account ownership and accountability
• Strong follow‑through and attention to detail
• Collaborative approach to working with Sales and Operations
• Ability to operate effectively in a fast‑growing and evolving business

Career Development

This role provides exposure to both established account management and new‑market development across Latin America, with the opportunity to take on increasing account and regional responsibility as the LATAM wholesale business continues to grow.

What We Offer

Market‑competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave. Growth opportunities: on‑the‑job training, leadership development, and stretch assignments to advance your career. Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

Physical Requirements

Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment. Must be able to occasionally lift or move items weighing up to 25 pounds.

Pay Range Details

The base salary range for this position is $80,000 - $100,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job‑related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Background Checks

For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.