Account Manager - NA

Pop Mart Group; California; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

POP MART is seeking an Account Manager to manage and grow wholesale and retail accounts in North America from our California base. You will own day-to-day relationships, drive sales execution, and collaborate with Operations, Merchandising, Planning, Finance, and international teams to ensure successful account execution.

The role emphasizes strong relationship management, strategic account planning, and cross-functional coordination to deliver growth and brand alignment in a fast-paced

Qualifications

• 2–4 years of sales/account management or related customer-facing experience.
• Experience supporting wholesale or retail accounts is preferred.
• Strong communication, presentation, and relationship-management skills.
• Proficiency with Excel and PowerPoint; ability to manage multiple accounts.

Responsibilities

• Manage and grow assigned wholesale and retail accounts to meet sales targets.
• Serve as the primary customer-facing contact for assigned accounts.
• Develop account-specific sales and growth strategies and lead reviews.
• Identify opportunities to expand assortments, programs, and partnerships.
• Coordinate with Operations, Planning, Finance, and cross-functional teams to ensure onboarding and execution.

Skills

Sales

Account Management

Relationship Management

Presentation

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

**Opportunity Overview**We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.The Account Manager is responsible for managing, growing, and onboarding wholesale and retail accounts. This customer-facing role owns day-to-day account relationships, sales execution, and account growth while partnering closely with Operations, Merchandising, Planning, Finance, and international teams to ensure successful execution. **What You Will Achieve****Account Management & Sales**- Manage and grow assigned wholesale and retail accounts to achieve sales targets- Serve as the primary customer-facing contact for assigned accounts- Develop account-specific sales and growth strategies- Lead sell-in presentations, line reviews, and seasonal planning- Identify opportunities to expand assortments, programs, and strategic partnerships- Maintain strong customer relationships and proactively identify business opportunities**New Account Development & Onboarding**- Qualify inbound and outbound sales opportunities and develop new accounts- Manage new opportunities from qualification through account activation- Partner with Operations and Finance on account setup, pricing, terms, and operational requirements- Establish clear customer expectations and timelines for successful onboarding**Assortment & Brand Strategy**- Curate account-specific assortments aligned with brand, channel, and company strategy- Partner with Merchandising and international teams on product opportunities and assortment planning- Maintain brand standards, pricing integrity, and distribution guidelines- Identify opportunities for strategic programs, launches, and partnerships**Business Management & Cross-Functional Execution**- Manage forecasts, order visibility, and revenue performance for assigned accounts- Monitor sell-in, sell-through, inventory, and overall account performance- Identify business risks and growth opportunities and recommend actions- Partner with Operations, Planning, Finance, and Supply Chain to support successful account execution- Coordinate internally to resolve inventory, order, delivery, and account-specific issues **What You Will Need****Required**- 2-4 years of experience in sales, account management, business development, or another customer-facing role- Experience supporting or managing retail or wholesale accounts- Strong communication, presentation, and relationship-management skills- Strong organizational, analytical, and problem-solving skills- Proficiency in Excel and PowerPoint- Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment**Preferred**- Experience in wholesale, retail, toys, collectibles, or branded consumer products- Experience with account onboarding, order management, or operational coordination- Experience working cross-functionally with Operations, Merchandising, Planning, Finance, or international teams**Key Competencies**- Sales and relationship management- Customer-first mindset- Commercial and analytical thinking- Strong follow-through and attention to detail- Cross-functional collaboration- Problem solving and ownership- Ability to balance brand strategy with commercial opportunities **What We Offer*** Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.* Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.* Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.***\\*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.*****Physical Requirements*** Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.* Must be able to occasionally lift or move items weighing up to 25 pounds.**Pay Range Details**The base salary range for this position is $80,000 - $100,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.**Background Checks****For applicants located in Los Angeles or San Francisco:** In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.**Equal Employment Opportunity**POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.**Reasonable Accommodation**Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing **[e-mail]**.To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.\\*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.\\*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.