Account Manager INTSG

Wencor Group; Peachtree City (GA); On-site; USD 47,000 - 70,000; Full time

Job summary

Wencor Group is seeking an Account Manager to maintain existing business and identify growth opportunities with current and new product lines. The role emphasizes prompt, world-class service, thorough product knowledge, and effective coordination with internal teams to meet sales targets.

The ideal candidate will have prior sales and customer service experience, strong MS Office skills, and the ability to manage multiple tasks in a collaborative environment.

Qualifications

• Fluent with MS Office (Word, Excel, PowerPoint) and able to manipulate data with filters, VLOOKUP, PivotTables.
• Excellent customer service skills and ability to manage multiple tasks.
• Proven ability to prioritize, work in a team, and perform under pressure.

Responsibilities

• Maintain existing business and identify growth opportunities for product lines.
• Contact customers to follow up, present products, and respond with quotes.
• Provide technical information and support to customers for complex services.

Skills

MS Office

Customer service

Time management

Teamwork

Detail-oriented

Sales experience

Tools

Salesforce

Job description

**This position is located in Singapore**

Overview of the Position

The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines

Essential Duties and Responsibilities:

• Establish and maintain good customer relations and ensure customers receive prompt, world-class service.
• Contact customers to follow up, promote products and review missed sales opportunities and provide quote responses; emphasize product features based on analysis of customer's needs.
• Research products and maintain fundamental understanding of their technical use; provide technical information to customers and be knowledgeable to support complex service offerings (i.e. Wenstock, ISA, Kitting)
• Obtain competitive information and Intelligence at responsible accounts.
• Obtain new PMA development applications and understand Wencor core competencies.
• Continually follow up on New PMA part approvals and promote to applicable customer
• Maintain customer profiles and specific customer database information (Retention/Quote Follow-up/Salesforce)
• Maintain regular contact with Regional Account Director when senior level visits are required.
• Coordinate with other departments within the organization to achieve sales targets
• Participate in training, including new hire training
• Help with collections as needed.
• Review and maintain long term contract agreements
• Understand contracts and pursue both Purchasing and Development.
• Assist in writing contracts and help with input
• Additional responsibilities as assigned by management

Other Knowledge, Skills, and Abilities:

• Must be fluent with MS Office (Word, Excel and PowerPoint) and be familiar with reports and ability to manipulate data sets using Filters, Vlookup, Pivot Tables, and other Excel functions.
• Excellent customer service skills.
• Ability to manage multiple tasks, prioritize and work in a team environment.
• Attention to detail and ability to perform under pressure are critical skills.
• Previous sales and customer service experience required.