Account Manager / Inside Sales Support Specialist

Favorites Promo & Apparel; Kenner (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid Holidays

Job summary

Favorites Promo & Apparel is seeking an Account Manager / Inside Sales Support Specialist to support the sales process from order intake through fulfillment while maintaining strong client relationships. You will coordinate with design and production teams to ensure accurate order fulfillment and drive repeat business.

The role requires excellent communication, organization, and customer service in a fast-paced, team-oriented environment.

Qualifications

• Strong customer service and account management experience.
• Excellent communication and interpersonal skills.
• Highly organized with the ability to manage multiple projects.
• Detail-oriented with strong problem-solving abilities.
• Inside sales or order management experience is a plus.

Responsibilities

• Serve as primary client contact with clear, timely communication.
• Support sales with order processing, quoting, and project coordination.
• Manage client accounts and build long-term relationships.
• Coordinate with design and production to ensure timely fulfillment.
• Review orders and artwork for completeness and alignment.
• Track project timelines and meet deadlines.
• Resolve customer inquiries professionally and responsively.
• Maintain accurate records of interactions, orders, and updates.
• Identify opportunities to upsell or expand client accounts.

Skills

Customer service

Account management

Communication

Organization

Team collaboration

Deadline-driven

Problem-solving

Attention to detail

Multitasking

Tools

Adobe Illustrator

Adobe Photoshop

Job description

Account Manager / Inside Sales Support Specialist

We are seeking a customer-focused and detail-oriented Account Manager / Inside Sales Support Specialist to join our growing team. This role is responsible for supporting the sales process from order intake through fulfillment while maintaining strong relationships with clients and ensuring brand standards are consistently met. The ideal candidate excels in communication, organization, and customer service, and thrives in a fast-paced, team-oriented environment. You will serve as a key point of contact for clients and internal teams, helping drive successful project execution and repeat business.

Key Responsibilities

• Serve as a primary point of contact for clients, ensuring clear and timely communication
• Support the sales team with order processing, quoting, and project coordination
• Manage client accounts and build strong, long-term relationships
• Coordinate with internal teams (including design and production) to ensure accurate and timely order fulfillment
• Review orders and artwork submissions for completeness and alignment with client expectations
• Track project timelines and ensure deadlines are met
• Resolve customer inquiries and issues with a high level of professionalism and responsiveness
• Maintain detailed and accurate records of client interactions, orders, and project updates
• Identify opportunities to upsell or expand existing client accounts

Qualifications & Requirements

• Strong customer service and account management experience
• Excellent communication and interpersonal skills
• Highly organized with the ability to manage multiple projects simultaneously
• Detail-oriented with strong problem-solving abilities
• Ability to work collaboratively in a team environment
• Comfortable working in a fast-paced, deadline-driven setting
• Basic familiarity with design or production processes (preferred but not required)
• Inside sales or order management experience is a plus
• Graphic design (Adobe Illustrator/Photoshop) experience is a plus

Additional Requirements

• Minimum 1 year of customer service experience (required)
• Ability to commute to Kenner, LA 70062 (required)
• Must be willing to relocate to Kenner, LA prior to start date (required)

Job Details

• Job Type: Full-time
• Schedule: Monday to Friday, 8-hour day shift
• Work Location: In person

Benefits

• 401(k) with company matching
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Paid Holidays