Customer Service Representative

Hodell-natco Industries Inc; Blythewood (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental and Vision insurance

Paid time off

Professional development assistance

Employee Referral program

Job summary

Hodell-Natco Industries is seeking an Inside Sales / Customer Service representative to support the local sales team in a fast-paced environment. You will handle quotes, orders, and customer inquiries while coordinating with operations, purchasing, and sourcing to ensure exceptional service.

The role emphasizes accuracy, attention to detail, and the ability to analyze data and generate reports using Microsoft Excel and ERP/MRP systems. In-office position with potential scheduling flexibility.

Qualifications

• Associates or bachelor’s degree preferred or equivalent work experience.
• 1 year minimum in a customer-facing / support role.
• Proficiency with Microsoft Office and Excel for data analysis and reporting.

Responsibilities

• Provide exceptional customer experience and support to local sales team and customers.
• Enter quotes and sales orders accurately and promptly.
• Follow up on quotes to ensure timely conversion and revenue.
• Expedite orders and coordinate with purchasing on inbound requirements.
• Utilize Salesforce for interactions on strategic accounts and maintain up-to-date activity logs.
• Maintain knowledge of Hodell-Natco product offerings and support continuous improvement.

Skills

Customer service

Communication

Time management

Detail-oriented

Problem-solving

MS Office

Education

Associates or Bachelor's degree preferred

Tools

ERP/MRP software

Microsoft Excel

Job description

Be Part of a Winning Team!Are you committed to providing great sales support and customer service, interested in continuous improvement, possess good systems and reporting skills and have a passion for fasteners while working in the industrial space? At Hodell-Natco Industries (HNI), we specialize in supply chain management and are looking for you to join our team working alongside seasoned sales professionals as an inside sales / customer service representative.Be part of a high volume, fast paced environment where you will work independently supporting sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams, and be committed to exceptional customer service and attention to detail, while tracking trends, updating and running effective reports and system tools, proactively addressing issues, clearly communicating and monitoring customer accounts.RESPONSIBILITIESProvide an Exceptional Customer ExperiencePromote a Customer First mentalitySeek clear communication and understanding of customer needs and translate/communicate them to our organizationProvide sales support as needed to the local sales team and assigned customersEnter quotes and sales orders in expedient manner (with assistance from teammates)Enter process transactions, production orders and conduct other transactions as necessaryFollow up on quotes in designated time to ensure successExpedite sales orders, work with purchasing team on inbound requirementsHave extensive knowledge of Hodell-Natco product offering100% SalesForce utilization for all interactions with PPR accounts ($50,000 or greater strategic accounts). This includes, but is not limited to: Customer cases, Customer call logs, Customer visits, email interaction, opportunities, and quote follow-upAccountability and Performance Measures:Assist in exceeding annual sales and margin goals for branchManage orders/quotes/expediting to ensure performance metrics are met consistentlyUtilize portals and HNI reporting for effective Customer management.Work constructively as a team member to advance our organization and help elsewhere in the organization when necessary or when asked.Employ skills to assist internal customers and add value:Have a strong understanding of HNI’s strategic plan & value-added philosophySeek clear understanding of processes, products and customer needs to best execute the responsibilities in a support roleOffer suggestions and / or seek clarification and guidance to / from internal customers when considering how to best and effectively service their needsOperate with a focused, detail-oriented and proactive mindsetREQUIRED SKILLS & ABILITIESSolid time management and organizational skillsCommitment to detail, accuracy, quality, and continuous improvementExcellent verbal and written respectful communication skillsOutstanding listening and people skillsWorking knowledge of Microsoft Office with solid Excel skillsAbility to learn, navigate and work with ERP/MRP softwareAbility to analyze information, identify issues and seek assistance to resolve situationsAbility to effectively work under pressureProblem-solving abilitiesEDUCATION & EXPERIENCEAssociates or bachelor’s degree preferred in a related field - or equivalent work experienceMinimum of 1 year related work experience in a customer facing / support positionWorking knowledge of Microsoft Office with ability to use Excel for data analysis and reportingIndustry knowledge / experience is a plusPHYSICAL REQUIREMENTSProlonged periods sitting at desk and working on computerManual dexterity with the ability to learn to read specification documentsOffice setting with exposure to a warehouse environmentWork Location: In-office position.Job Type: Full-timeBenefits:401(k) with matchMedical, Dental and Vision insurance with additional health and welfare benefitsSome schedule flexibility and the ability to occasionally work remotely once proficient in the rolePaid time offProfessional development assistanceEmployee Referral program