Account Manager

Hodell-Natco Industries; Valley View (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental and Vision insurance

Some schedule flexibility & remote on-

Paid time off

Professional development assistance

Employee Referral program

Job summary

Hodell-Natco Industries in Valley View, OH is seeking an Inside Sales Account Manager to manage an existing book of business, mine new opportunities, and grow accounts. You will visit customers, coordinate with sales, operations, purchasing, and sourcing teams to meet sales goals, with a focus on fasteners in the industrial space.

The role emphasizes exceptional customer service, proactive account management, and effective communication using ERP/MRP system tools.

Qualifications

• HS Diploma or GED required; higher degree preferred
• 3+ years customer-facing or support experience
• Prior fastener/account management experience a plus
• Proven communication and interpersonal skills
• Proficient in Microsoft Excel and Office applications
• Experience with ERP/MRP systems including SalesForce and P21 a plus

Responsibilities

• Provide an Exceptional Customer Experience and promote a Customer First mentality
• Build strong relationships with customers to enhance trust
• Proactively seek customer needs and communicate them to internal teams
• Enter quotes and sales orders promptly and follow up as required
• Expedite sales orders and coordinate with purchasing/operations
• Advocate for customers and improve their buying experience with HNI
• Use monthly inventory trends to manage stock effectively
• Utilize ERP for all account management activities
• Meet or exceed annual sales and margin goals for territory
• Demonstrate consultative knowledge of Hodell-Natco offerings
• Assist with warehouse and other duties as opportunities arise

Skills

Time management

Organizational skills

Attention to detail

Communication (verbal & written)

Listening and problem solving

Microsoft Excel

ERP/MRP experience

Travel to customer locations

Education

HS Diploma/GED

Associate or Bachelor's degree preferred

Related work experience considered

Tools

SalesForce

P21

Excel

Job description

Job Details: Job Location: HQ Cleveland OH - VALLEY VIEW, OH 44125, Position Type: Full-Time, Job Shift: Day Shift, Job Category: Sales, Be Part of a Winning Team!If you are committed to exceptional sales and service – supporting and growing existing accounts while developing new business, promoting continuous improvement, utilizing systems for communication and reporting excellence, and you have a passion for fasteners while working in the industrial space, then we are looking for you! At Hodell-Natco Industries (HNI), we specialize in supply chain management and vendor managed services and are growing our team. Work alongside seasoned sales professionals as an inside sales account manager of an existing book of business with an expectation to visit customers, mine new business and grow your account portfolio.Be part of a high volume, fast paced environment where you will work independently to actively meet sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams. Successful account managers are committed to exceptional customer service, proactive account management and sales, clear and frequent communication using system tools, while being proactive in an effort to create success for customers and HNI.

RESPONSIBILITIES

• Provide an Exceptional Customer Experience
• Provide an Exceptional Customer Experience by having and promoting a Customer First mentality
• Build strong relationships with our Customer base to enhance trust at all levels of the Customer’s organization
• Proactively seek Customer needs and translate/communicate them to our organization while coordinating the involvement of all needed company resources
• Enter quotes and sales orders in expedient manner, to include follow-up in required timeframe
• Expedite sales orders and work with purchasing and operations teams on inbound product requirements
• Act as an advocate for our Customers – strive to constantly improve their buying experience with HNI
• Proactively utilize monthly inventory trending report to effectively manage inventory
• Utilize ERP for all aspects of account management
• Meet or exceed annual sales and margin goals for territory and branch
• Demonstrate consultative-level knowledge of Hodell-Natco product/service offerings
• Be willing to assist with warehouse and other support duties on behalf of the customers as opportunities arise

REQUIRED SKILLS & ABILITIES

Solid time management and organizational skillsCommitment to detail, accuracy, quality, and continuous improvementExcellent verbal and written respectful communication skillsOutstanding listening, problem solving and people skillsWorking knowledge of Microsoft Office with solid Excel skillsAbility to learn, navigate and work with ERP/MRP systems – SalesForce & P21 experience a plusAbility to analyze information, identify issues and seek assistance to resolve situationsAbility to travel to existing and prospective customers places of business

EDUCATION & EXPERIENCE

HS Diploma/GED required, Associates or bachelor’s degree in a related field preferred - equivalent work experience consideredMinimum of 3 year related work experience in a customer facing / support positionPrior fastener and account management experience a plusWorking knowledge of Microsoft Office with ability to use Excel for data analysis and reportingIndustrial, manufacturing or distribution experience a plusHS Diploma or GED required, college degree preferredOutstanding communication and interpersonal skillsSuperior time management skills

PHYSICAL REQUIREMENTS

Commitment to a drug free workplace - includes screening for THC & participation in random testing programClear 7-year criminal historyProlonged periods sitting at desk and working on computer; using a phoneManual dexterity with the ability to learn to read specification documentsOffice setting with exposure to a warehouse environmentAbility to occasionally lift 25-50 lb boxed materialsOccasional travel to customer locations in personal vehicle - Valid driver’s license, clean driving record, personal vehicle with insurance coverage

Work Location

In-office position. Valley View, Ohio

Job Type

Full-time; Salary commensurate with experience plus incentive.

Benefits

401(k) with matchMedical, Dental and Vision insurance with additional health and welfare benefitsSome schedule flexibility and the ability to occasionally work remotely once proficient in the rolePaid time offProfessional development assistanceEmployee Referral program