Account Manager In Office, Hybrid, or Remote

RiseMe; Iowa (LA); Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

3 weeks vacation

Casual dress code

Job summary

Auxiant is seeking an Account Manager to consult with clients on self-funded health plans, support renewals, and maintain strong client relationships. You will coordinate with sales, claims, enrollment, and compliance teams to ensure service levels and contract accuracy. Travel will be required as needed.

Ideal candidates have knowledge of health plan operations, strong communication skills, and a Bachelor’s degree with 2–4 years of experience; an insurance license may be obtained.

Qualifications

• Knowledge of self-funded or fully-insured health plans preferred.
• PC skills including Outlook, Excel, Word and PowerPoint.
• Previous experience in a professional office environment and with customer relations.
• Excellent interpersonal, written/verbal communication and presentation skills.
• Ability to multi-task and travel as needed.
• Valid driver’s license and a Bachelor’s degree with 2–4 years related experience; or equivalent.
• Insurance license to be obtained.

Responsibilities

• Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.
• Communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing).
• Respond to client requests in a quality and timely manner.
• Work closely with sales consultants to transition new clients to Auxiant.
• Handle essential functions on client renewals.
• Develop and maintain positive client relations to ensure business retention.
• Proactively monitor customer satisfaction through regularly scheduled communications.
• Educate and update clients about Auxiant’s services and products.
• Ensure internal and external documents are prepared to be in compliance with the Plan.
• Interact with external customers in a social setting.

Skills

Health plan knowledge

Microsoft Office

Communication skills

Multi-tasking

Travel willingness

Driver’s license

Education

Bachelor’s degree + 2–4 years experience

Job description

Description

https://www.auxiant.com/

Auxiant’s Mission Statement and Core Values

Mission:

An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values:

Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership

Be part of a growing and prospering company as an Account Manager. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

• Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.
• Communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing).
• Respond to client requests in a quality and timely manner.

Essential Functions:

• Work closely with sales consultants to transition new clients to Auxiant.
• Handle essential functions on client renewals.
• Develop and maintain positive client relations to ensure business retention.
• Proactively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence).
• Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction.
• Educate and update clients about Auxiant’s services and products.
• Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.).
• Interact with external customers in a social setting.

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

• Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).
• PC skills including Microsoft Office suite of products (Outlook, Excel, Word and PowerPoint).
• Previous experience in a professional office environment.
• Previous experience with customer relations.
• Excellent interpersonal, written/verbal communication and presentation skills.
• Ability to multi-task.
• Willingness to travel as needed.
• Valid driver’s license.
• Bachelor’s degree and 2-4 years related experience; or equivalent combination of education and experience.
• Insurance license to be obtained.

Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more