Employee Benefits Associate Account Manager

Socket.dev; Portland (OR); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work options

Training and development

Growth opportunities

Team-oriented culture

Job summary

Socket.dev is seeking an Employee Benefits Associate Account Manager to support our Benefits team with renewals, implementations, and day-to-day account administration. You will assist with client communications, prepare benefit materials, and coordinate with carriers and vendors to ensure excellent service.

Ideal candidates have strong client service, organization, and communication skills; a high school diploma or GED; and a willingness to obtain a Life and Health license if needed.

Qualifications

• Prior employee benefits, insurance, client service, or administrative experience is preferred but we are willing to train the right candidate.
• High school diploma or GED required; bachelor's degree or equivalent combination preferred.
• Current state life and health insurance license preferred at hire; ability to obtain within timeframe established by management.

Responsibilities

• Support Account Managers with client renewals, marketing, implementations, and ongoing account administration.
• Assist clients with benefit-related questions and service needs, coordinating with carriers and vendors as appropriate.
• Process client and carrier requests accurately and maintain complete, current records in agency systems.
• Prepare client communications, reports, presentations, and other benefit materials.
• Monitor assigned tasks, meet established deadlines, and keep Account Managers informed of progress or concerns.
• Develop working knowledge of employee benefits, industry requirements, carrier practices, and agency procedures.
• Support department initiatives, process improvements, and special projects as assigned.

Education

High School Diploma or GED

Bachelor's degree preferred

State life and health license preferred

Client service

Communication

Organization

Relationship building

Tools

Microsoft Office

Job description

Description

We are looking for an Employee Benefits Associate Account Manager to support our Employee Benefits team and provide responsive service to clients of all sizes. This is a strong opportunity for someone who enjoys helping others, stays organized, and wants to build a career in employee benefits.

You will assist with renewals, implementations, ongoing account administration, and day-to-day service while gradually taking on greater responsibility as your knowledge, licensing, judgment, and experience grow.

What We Offer:

• Growth potential
• A team-oriented culture that values your input and expertise.
• Training and ongoing professional development.
• Access to industry tools, carrier resources, and experienced team members.
• Hybrid work options after eligibility requirements are met.

Responsibilities:

• Support Account Managers with client renewals, marketing, implementations, and ongoing account administration.
• Assist clients with benefit-related questions and service needs, coordinating with carriers and vendors as appropriate.
• Process client and carrier requests accurately and maintain complete, current records in agency systems.
• Prepare client communications, reports, presentations, and other benefit materials.
• Monitor assigned tasks, meet established deadlines, and keep Account Managers informed of progress or concerns.
• Develop working knowledge of employee benefits, industry requirements, carrier practices, and agency procedures.
• Support department initiatives, process improvements, and special projects as assigned.

Requirements

• Prior employee benefits, insurance, client service, or administrative experience is preferred, but we are willing to train the right candidate.
• High school diploma or GED required; bachelor's degree or an equivalent combination of education and relevant experience preferred.
• Current state life and health insurance license preferred at hire; ability to obtain the required license within the timeframe established by management is required.
• Strong client service, communication, organization, and relationship-building skills.
• Ability to prioritize assignments, meet deadlines, and support multiple Account Managers in a fast-paced environment.
• Strong attention to detail, accuracy, follow-through, and sound judgment.
• Proficiency with Microsoft Office and the ability to learn new systems and technology.
• Initiative, accountability, and a commitment to continued learning and professional development.

This position involves regular client and business-partner contact and requires professional communication, judgment, conduct, and appearance. The role requires the ability to work with changing priorities and unscheduled interruptions, sit for extended periods, and use standard office and computer equipment.