Account Manager (Hybrid)

Xceleration; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited Discretionary Time Off

Flexible Scheduling

Comprehensive benefits

Casual hybrid work environment

Job summary

A leading company in employee recognition seeks a strategic Account Manager to enhance client relationships and drive success. This hybrid role in Charlotte involves collaboration with various teams to deliver tailored solutions and manage projects effectively. Join a dynamic environment that values growth and innovation.

Qualifications

• 2–4 years of experience in a relationship management role.
• Experience working with senior leaders in large organizations.

Responsibilities

• Serve as the main contact for key clients, ensuring seamless communication.
• Lead client projects from requirement gathering to execution.
• Analyze program data for accuracy and actionable insights.

Skills

Analytical Skills

Problem Solving

Project Management

Tools

Microsoft Office Suite

HTML

CSS

SQL

Job description

Join to apply for the Account Manager (Hybrid) role at Xceleration

At Xceleration, we design employee recognition and reward programs that truly connect people to their work. Our RewardStation platform is used worldwide for peer-to-peer recognition, service milestones, and more, enabling companies to create meaningful experiences that reflect their values. Operating in over 90 countries, we adapt solutions to diverse cultures and work environments. Joining Xceleration means working with cutting-edge technology and a collaborative environment that fosters growth, contribution, and visible impact on employee engagement.

We seek a strategic, results-driven Account Manager to lead client relationships and ensure client success. This role involves acting as the primary liaison for top clients, collaborating with internal teams (Finance, Creative, Technology, Merchandising, Customer Experience), and delivering tailored solutions that surpass expectations. Responsibilities include developing program communications, analyzing data for insights, managing projects, understanding technical solutions, and process improvements.

This role is Hybrid, based in uptown Charlotte, NC.

Primary Responsibilities:

1. Serve as the main contact for key clients, ensuring seamless communication and service.
2. Collaborate with cross-functional teams to deliver customized solutions.
3. Create engaging program communications and promotions to boost participation and performance.
4. Analyze program data for accuracy and actionable insights.
5. Lead client projects from requirement gathering to execution.
6. Understand Xceleration’s technical solutions and work with the technical team on initiatives.
7. Identify and implement process improvements.
8. Manage program budgets and coordinate with Finance for invoicing and reporting.
9. Guide Customer Service Professionals to effectively address participant inquiries.
10. Prepare and deliver presentations on program performance and recommendations.

Desired Skills and Experience:

1. 2–4 years of experience in a relationship management role.
2. Strong analytical and problem-solving skills.
3. Experience working with senior leaders in large organizations.
4. Ability to understand client needs and propose innovative solutions.
5. Proven project management skills, with the ability to handle multiple priorities.
6. Proficiency in Microsoft Office Suite.
7. Basic knowledge of HTML, CSS, and SQL.

Why Xceleration?

• Competitive pay, perks, and employee-first policies, including company-paid holidays, unlimited Discretionary Time Off, and flexible scheduling.
• Comprehensive benefits: Medical, Dental, Vision, Life, Legal, Disability, 401(k).
• Transparent career growth and professional development.
• Casual hybrid work environment with amenities.
• Participate in our internal recognition program using RewardStation to give and receive points for achievements, redeemable for various rewards.

Xceleration is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.