Account Manager I - Client Success & Service Coordinator

Century Fire Protection; Austin, Round Rock (TX, TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Voluntary Life Insurance

Short-term & Long-term Disability

Paid Time Off

Paid Holidays

401(K) with Company Match

Employee Assistance Program

Employee Relief Fund

Supplemental Insurance including Critical Illness, Hospitalization & Accident

Job summary

Century Fire Protection in Austin, Texas, is looking for an individual to manage customer accounts and ensure satisfaction through effective service coordination. The role entails establishing relationships, coordinating inspections, and preparing proposals while collaborating closely with internal teams to deliver quality service.

The ideal candidate possesses an Associate or Bachelor’s degree and 1–3 years experience in customer service or account management, with a preference for candidates with fire protection experience.

Qualifications

• 1–3 years of experience in account management or customer service.
• Experience in fire protection or technical services is a plus.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Establish post-sales relationships for inspection services.
• Coordinate inspection dispatches and documentation.
• Prepare deficiency repair proposals and work orders.
• Follow up on completed inspections to ensure satisfaction.

Skills

Customer service

Account management

Communication

Microsoft Office

Education

Associate or Bachelor’s degree in Business or Communications

Job description

Century Fire Protection in Austin, Texas, is looking for an individual to manage customer accounts and ensure satisfaction through effective service coordination. The role entails establishing relationships, coordinating inspections, and preparing proposals while collaborating closely with internal teams to deliver quality service.

The ideal candidate possesses an Associate or Bachelor’s degree and 1–3 years experience in customer service or account management, with a preference for candidates with fire protection experience.