Account Manager I

pofft Technology Inc.; United States; Remote; USD 66,000 - 81,000; Full time

Job summary

Cision is seeking an Account Manager I Remote to own and grow an installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within a high-volume account portfolio. You will maximize customer lifetime value through structured expansion selling and renewal leadership while leveraging automation and CRM tooling.

Responsibilities include owning expansion ARR, identifying upsell opportunities, leading renewal strategy, and coordinating with CX,

Qualifications

• 3+ years in related account management or expansion-focused sales.
• Experience with recurring revenue models.
• Strong discovery and value articulation skills.
• Ability to manage high-volume install base with automation.
• Collaborate across CX, Product and Solutions teams.

Responsibilities

• Own and deliver expansion ARR and renewal outcomes.
• Identify, qualify, and close upsell and cross-sell opportunities.
• Lead renewal strategy and pricing discipline.
• Manage a high-volume install base with outreach and cadence.
• Execute shorter sales cycles across transactional to moderate complexity deals.
• Build account plans for wallet-share growth.
• Maintain forecasting and CRM documentation.
• Coordinate cross-functional engagement with CX, Product, and Solutions teams.
• Transition high-complexity accounts to segment leaders when applicable.
• Perform other duties as required.

Skills

Account management

Upsell/cross-sell

Renewal management

Forecasting & CRM

Tools

CRM systems

Job description

Account Manager I Remote 1 gün 8 saat 30 dakika önce yayınlandı. Jobicy 73.500 - 73.500 USD

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you’ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you’re solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Summary

This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership.

What You’ll Do

Own and deliver expansion ARR and renewal outcomes within assigned accounts.

Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit.

Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline.

Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.

Execute shorter sales cycles across transactional to moderate complexity opportunities.

Build account plans focused on wallet-share growth and product adoption.

Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline.

Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership.

Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable.

Perform other duties and responsibilities as required to support business needs.

What You’ll Bring

Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.

Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine the best approach to achieve results and provide suggestions to improve policies and procedures.

Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high level.

May represent the organization as primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.

Actions may impact on the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.

What You Offer

Typical experience: 3+ years in related role or experience.

Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.

Experience in account management, commercial growth, or expansion-focused sales roles.

Demonstrated ability to manage recurring revenue relationships.

Strong discovery and value articulation skills.