Account Manager

thunder::tech; Cleveland (OH); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Rx and Vision

Life Insurance

Hybrid Work Atmosphere

Vacation & Sick Time

Yearly Incentive Program

Job summary

Thunder Tech Services Inc. in the Cleveland area is seeking an Account Manager to join our Client Services Department. You will nurture client relationships, establish goals with each account, and oversee day-to-day management of client projects to ensure deadlines are met.

This role requires a proactive, organized professional with strong communication skills who can coordinate with production teams and executives. Hybrid work includes in-office days and remote collaboration.

Qualifications

• Bachelor’s degree in marketing, advertising, communications or related program.
• Minimum of 3–5 years’ experience in a marketing role.
• Ability to manage multiple client accounts and meet deadlines.

Responsibilities

• Develop, maintain and extend client relationships.
• Work with each client to establish target goals and objectives.
• Day-to-day client relationship management.
• Develop and execute on strategic recommendations.
• Stay abreast of changes in markets and technologies to analyze accounts.
• Involved in brainstorming and troubleshooting processes, creativity and problem solving.
• Motivate others and utilize negotiation skills as needed.
• Work through a sales and farming process to pitch services that meet client needs.
• Ability to give “color” to “black & white” situations to find a solution that works for both agency and client.
• Critical thinker who can reframe client requests to provide solutions agnostic of medium.

Skills

Account management

Relationship building

Communication

Project coordination

Negotiation

Strategic thinking

Marketing knowledge

Education

Bachelor’s degree in marketing/advertising/communications

Job description

We're thunder::tech. Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology.

We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe.

Great marketing, powered by great people.

Our team of talented creators, developers, writers and artists come together to craft innovative solutions that resonate with your customers and generate real growth, both online and offline. Any brand can be seen. We make your brand heard.But what really sets us apart? We’re relentless in our pursuit of quality in everything we do for our clients. We dig in, understand your goals and work as a team to make them happen. We bring together diverse talents and perspectives to craft bold solutions that push your business farther. We’re in it for the long haul, driven by a shared vision for success and partnerships that never settle for mediocrity.

And it starts with hiring good humans. People who are dedicated, curious and bold—people who care about doing great work and aren’t afraid to push boundaries. We thrive on collaboration with each other and our clients, bringing together the best minds to solve complex problems and drive your brand forward.

Account Manager

thunder::tech is seeking an Account Manager to join our Client Services Department (CSD). Our ideal candidate is an experienced professional ready to contribute from day one, with a diverse background working with various brands, clients, and industries. They are open to innovative ideas and approaches, yet understanding and humble in recognizing clients' preferences, even when not every battle is won.

An Account Manager must be proactive and committed to building and managing lasting client relationships. Account Managers are responsible for overseeing accounts that were previously in the discovery process with our Business Development Team. The individual will work with our department managers and production teams to ensure client projects are moving along and deadlines are being met. This position requires a motivated, organized and team-oriented individual who is proactive and continuously willing to take on multiple projects and clients at any given time.

The Client Services Department (CSD) is responsible for day-to-day project management and coordination, relationship management, client growth and strategy. As an Account Manager, you would be coordinating daily efforts alongside other team members within the Client Services Department. You would be working directly with assigned clients, department managers and production team members.

Location: Cleveland-Akron area with the ability to be in the office 3 days per week (Tuesday and Wednesday required).

Key Responsibilities

• Develop, maintain and extend client relationships
• Work with each client to establish target goals and objectives
• Day-to-day client relationship management
• Develop and execute on strategic recommendations
• Stay abreast of changes in markets and technologies to be able to analyze accounts
• Involved in brainstorming and troubleshooting processes, creativity and problem solving
• Motivate others and utilize negotiation skills as needed
• Work through a sales and farming process to pitch services that meet client needs
• Ability to give “color” to “black & white” situations to find a solution that works for both agency and client
• Critical thinker who can reframe client requests to provide solutions agnostic of medium

Primary Qualifications

• Strong organization and time management skills are required
• A team-oriented individual who is motivated and an effective communicator
• Ability to provide project direction to production team members
• Ability to generate and present ideas
• An excellent understanding of client care
• The ability to work independently and as part of a team
• Dexterity to manage several tasks at once

The Right Fit for this Role will

• Care about client needs and always be curious.
• Think and act like a marketer.
• Partner with their client, not give them homework.
• Be an "orange" to their "apple" when it comes to competitor comparisons.
• Think about "what would I do if this were my money?"
• Set expectations early, and often.

Expected Experience

• Bachelor’s degree in marketing, advertising, communications or related program
• Minimum of 3-5 years’ experience in a marketing role
• This position provides a market-competitive base salary between $50,000 and $60,000. This role can make anywhere between $50,000 & $70,000 per year depending on performance. with the final amount determined by the candidates' experience and qualifications.

Overview

• Hybrid Work Atmosphere (Remote/In Office)
• Medical, Dental, Rx and Vision Insurance
• Life Insurance
• Anniversary Recognition with Yearly Incentive

Relaxation & Mental Health

• Vacation Time
• Sick Time
• Mental Health Days
• Manager Discretion “Bonus” Days
• Summer Fridays
• Pet Bereavement Days
• 10 Paid Holidays, Including St. Patrick’s Day and Paid Day Off For Your Birthday and Work Anniversary

And more!

Conclusion

thunder::tech is an Equal Opportunity Employer and values diversity at all levels. We consider qualified applicants from all backgrounds, including race, color, religion, gender, national origin, age, disability and veteran status. We strongly encourage people of all backgrounds and communities to apply, especially women, BIPOC and other underrepresented individuals in the marketing industry.