Account Manager – Growth & White-Glove Service

Rent-A-Center, Inc.; Painesville (OH); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life &Dis

Disability insurance

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Job summary

Rent-A-Center, Inc. is seeking an Account Manager to oversee a portfolio of rental accounts, deliver outstanding customer service, drive account performance, complete deliveries and pickups, and maintain store standards. This role supports sales growth and works within RAC mission and values.

You will build strong customer relationships, conduct early-stage collections as needed, and help generate new rental agreements while following safety and company guidelines.

Qualifications

• High school diploma or equivalent required.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

High school diploma or equivalent

Job description

Rent-A-Center, Inc. is seeking an Account Manager to oversee a portfolio of rental accounts, deliver outstanding customer service, drive account performance, complete deliveries and pickups, and maintain store standards. This role supports sales growth and works within RAC mission and values.

You will build strong customer relationships, conduct early-stage collections as needed, and help generate new rental agreements while following safety and company guidelines.