Account Manager - Fast Growth, Weekly Pay, Benefits

Rent-A-Center; Grand Rapids (MI); Hybrid; USD 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Flexible Spending Account

Health Savings Account

Industry-leading advancement

Job summary

Rent-A-Center in Grand Rapids is seeking an Account Manager to oversee an assigned portfolio of rental accounts, delivering exceptional customer service and driving account performance. The role includes handling deliveries, pickups, and maintaining store standards while building strong customer relationships.

You will contribute to sales growth, conduct early-stage collections, and use account tools to secure payments.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with a good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Driver's license

Education

High school diploma or equivalent

Job description

Rent-A-Center in Grand Rapids is seeking an Account Manager to oversee an assigned portfolio of rental accounts, delivering exceptional customer service and driving account performance. The role includes handling deliveries, pickups, and maintaining store standards while building strong customer relationships.

You will contribute to sales growth, conduct early-stage collections, and use account tools to secure payments.