Account Manager: Growth, Service & Deliveries

Rent-A-Center; Scranton (Lackawanna County); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision insurance

401(k) with company match

Flexible Spending & Health Savings

Job summary

Rent-A-Center in Scranton is seeking an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, and drive account performance through deliveries, pickups, and maintenance of showroom standards.

The role emphasizes building strong customer relationships, supporting sales growth, and adhering to RAC mission and safety guidelines in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Valid driver's license with clean driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts and maintain relationships.
• Conduct early-stage collections (1–6 days past due).
• Maintain account health and secure payment commitments.
• Complete routes for deliveries, pickups, and follow-ups.
• Provide in-store, phone, and in-home white-glove service.
• Contribute to sales growth and new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to safety and operational guidelines.

Skills

Strong communication

Customer service

Driver's license

Education

High school diploma or equivalent

Job description

Rent-A-Center in Scranton is seeking an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, and drive account performance through deliveries, pickups, and maintenance of showroom standards.

The role emphasizes building strong customer relationships, supporting sales growth, and adhering to RAC mission and safety guidelines in a fast-paced retail environment.