Account Manager: Growth, Renewals & Customer Success

Bay Alarm Company; Ontario (CA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid training

Career path

Mileage reimbursement

Alarm system purchase plan

Employee discounts

Job summary

Bay Alarm Company in California is seeking a sales-driven role to generate leads for new security systems among inactive accounts. Some assignments may involve selling alterations and additions to existing customers and providing general customer assistance.

Responsibilities include handling renewals, rate increases, upgrades, meeting with customers to ensure satisfaction, resolving issues, and contacting former customers to re-engage or sign new tenants.

Qualifications

• 1-2 years experience in sales or customer service required.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Effective sales, customer service, and communication skills required.
• Intermediate Word and basic Excel knowledge required.
• Superior organizational and follow up skills required.
• Ability to work independently and to be resourceful and creative required.
• Miscellaneous office skills required.
• Typing 35-40wpm required.
• Valid Driver's License and clean driving record required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Responsibilities

• Process alterations, additions, conversions, rate increases, upgrades and renewals.
• Meet with customers proactively to ensure they are satisfied.
• Resolve problems, discrepancies and answer questions in a manner agreeable to the company and the customer.
• Make contact with discontinuing customers in order to maintain account or sign new account with new tenants/owners.
• All other miscellaneous responsibilities and other duties as assigned.

Job description

Bay Alarm Company in California is seeking a sales-driven role to generate leads for new security systems among inactive accounts. Some assignments may involve selling alterations and additions to existing customers and providing general customer assistance.

Responsibilities include handling renewals, rate increases, upgrades, meeting with customers to ensure satisfaction, resolving issues, and contacting former customers to re-engage or sign new tenants.