Account Growth & Renewals Specialist

Bay Alarm Company; Redding (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid Training

Defined Career Path

Mileage Reimbursement

Alarm System Purchase Plan

Employee Discounts

Comprehensive benefits

Job summary

Bay Alarm Company is seeking a driven sales professional in California to generate leads for new security system installations and, where appropriate, sell alterations or additions to existing customers. You will also provide general customer assistance to ensure satisfaction.

The role emphasizes proactive client engagement, handling renewals, rate changes, and upgrades while maintaining top service standards across 16 Bay Alarm branches.

Qualifications

• 1-2 years experience in sales or customer service required.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Effective sales, customer service, and communication skills required.
• Intermediate Word and basic Excel knowledge required.
• Superior organizational and follow up skills required.
• Ability to work independently and to be resourceful and creative required.
• Miscellaneous office skills required.
• Typing 35-40wpm required.
• Valid Driver's License and clean driving record required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Responsibilities

• Process alterations, additions, conversions, rate increases, upgrades and renewals.
• Meet with customers proactively to ensure they are satisfied.
• Resolve problems, discrepancies and answer questions in a manner agreeable to the company and the customer.
• Make contact with discontinuing customers in order to maintain account or sign new account with new tenants/owners.
• All other miscellaneous responsibilities and other duties as assigned.

Skills

Sales experience

Customer service

Communication skills

Typing 35-40 wpm

Microsoft Word

Excel basics

Driver's license

Independent work

Education

High school diploma

Post-high school education preferred

Tools

MS Word

Excel

Job description

Bay Alarm Company is seeking a driven sales professional in California to generate leads for new security system installations and, where appropriate, sell alterations or additions to existing customers. You will also provide general customer assistance to ensure satisfaction.

The role emphasizes proactive client engagement, handling renewals, rate changes, and upgrades while maintaining top service standards across 16 Bay Alarm branches.