Account Manager: Growth & Operations Leader (Facilities)

SmartRecruiters, Inc.; San Diego (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

Dexterra Group in the United States seeks an Account Manager to lead a dedicated team delivering onsite custodial services, managing budgets, upholding safety, and driving operational excellence across government and commercial contracts.

You will build strong client relationships, drive revenue growth, mentor on-site staff, and identify new business opportunities while coordinating scheduling and audits to ensure compliance.

Qualifications

• Minimum of 2 years of management experience directing a team in facility services or related field.
• Proficiency in Microsoft Office 365 and other software applications.
• Ability to effectively use hand-held computer technology.
• Experience in recruiting, training, retaining and managing employee performance, including progressive discipline.
• Strong communication skills interacting with clients at all levels.
• Ability to maintain excellent relations with people—employees, clients and customers.
• Familiar with health, safety and environmental management systems.
• A clear criminal record check is required for this role.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts.
• Build and maintain strong client relationships through excellent service delivery.
• Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
• Manage, mentor, and inspire on-site teams to achieve performance goals.
• Identify and pursue new business opportunities to drive account growth.
• Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
• Oversee resource planning, scheduling, and workforce optimization.
• Recruit, onboard, and train team members to support operational success.
• Ensure compliance with safety standards and quality assurance protocols.
• Drive client satisfaction and long-term account retention.

Skills

Management experience

Strong communication

Client relations

Health, safety & environment knowledge

Hand-held device proficiency

Tools

Microsoft Office 365

Job description

Dexterra Group in the United States seeks an Account Manager to lead a dedicated team delivering onsite custodial services, managing budgets, upholding safety, and driving operational excellence across government and commercial contracts.

You will build strong client relationships, drive revenue growth, mentor on-site staff, and identify new business opportunities while coordinating scheduling and audits to ensure compliance.