Account Manager | Growth

United States Digital Space LLC; United States; Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Remote-friendly setup support

Job summary

Ramp is hiring for a Growth Account Manager to own expansion and retention across a scaled customer portfolio. You will identify growth opportunities, execute upsell and cross-sell strategies, and act as a trusted advisor to customers.

You’ll leverage CRM and sales tools to drive a robust pipeline and partner with cross-functional teams for efficiency. Join a fast-paced, high-velocity environment where you influence product direction and customer outcomes, working with executives and finance

Qualifications

• Minimum 2 years in customer-facing or direct sales roles.
• Proven track record in high-velocity sales environments.
• Experience with outbound prospecting and product demos.
• Consultative selling approach with strong analytics.
• Ability to present value to C-level executives and decision makers.
• Consistent achievement of sales targets in fast-paced settings.
• Strong written and verbal communication.

Responsibilities

• Identify expansion opportunities in a scaled portfolio and own the sales process to close.
• Develop and execute upsell/cross-sell strategies and maintain an expansion pipeline.
• Understand customer personas and act as a trusted advisor.
• Uncover needs using sales methodologies and quantitative insights.
• Provide customer feedback to inform the product roadmap and communications.
• Collaborate with cross-functional teams to improve operations while advocating for customers.

Skills

Customer-facing sales

Sales targets

Sales process

CRM experience

Outbound prospecting

Product demos

Executive communication

Education

Bachelor’s degree

Tools

Salesforce

CRM tools

Job description

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At the company, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median the company customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without the company. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, the company is the place to do it.

About the RoleAs a member of the Growth Account Management team, you will deliver value to our customers and revenue for our business by owning expansion and retention of a scaled portfolio of current the company customers. You will help identify growth opportunities within your portfolio and operate a set of scaled touch-points to engage with these customers. As an early member of the team, you will have the opportunity to help build and refine the company’s scaled account management motion.

What You’ll Do

• Identify expansion opportunities within a scaled portfolio of the company customers and own the entire sales process through close
• Develop and execute upsell/cross-sell strategies and maintain a robust expansion pipeline
• Develop a deep understanding of the company customer personas and act as a trusted advisor and consultant to help them achieve their goals with the company
• Leverage sales methodologies to uncover customer needs and pain points
• Gather and provide customer feedback to directly inform the company’s product roadmap & customer communication strategy
• Collaborate with cross-functional partners to continuously improve operational efficiencies while also advocating for your customers

What You Need

• Minimum 2 years of customer-facing or direct sales experience
• Proven track record of achievement in a high velocity business environment
• Prior CRM experience (preferably Salesforce)
• Experience with outbound prospecting and conducting product demonstrations, with a high level of comfort with sales tools & processes
• Consultative sales approach and comfortable leveraging analytical & quantitative skills, with a deep interest in understanding business challenges
• Ability to discuss the company's value proposition with C-level executives, finance teams, and decision makers
• Consistent track record of hitting or exceeding sales targets in a fast-paced and metrics-driven environment
• Dedication to tracking and improving performance and efficiency on a daily basis
• Excellent verbal and written communication skills, with the ability to deliver compelling sales pitches and presentations
• Organizational, project management, and time management skills
• Sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes

Nice-to-Haves

• Bachelor’s degree from an accredited university
• Experience with financial services sales
• Experience at a high-growth startup

Benefits available to all full-time the company employees (Global)

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by the company
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay