Senior Manager, Account Manager, Enterprise

Ramp; New York (NY); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health and wellness stipend

Relocation support to NYC or SF

In-office lunch and snacks

Job summary

Ramp is seeking a front-line manager to lead a group of 6-8 Account Managers responsible for hunting, pitching, and expanding Ramp's customer base. You will embed with key customers, own quota performance, and build scalable playbooks and coaching systems.

This role focuses on high-growth, data-driven GTM in a fast-paced AI/SaaS environment. You will hire and develop AMs, run daily 1:1s, and collaborate across Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Qualifications

• Minimum 5 years of quota-carrying sales or account management experience as an individual contributor with a track record of exceeding goals.
• Minimum 5 years building and leading account management or sales teams with a track record of exceeding goals.
• Experience in fast-paced, results-oriented GTM environments, ideally SaaS or AI.
• Passion for hiring and talent development.
• Ability to articulate business value to C-Suite and executives.
• Strong negotiation, structuring, and execution of complex agreements.
• Proficiency with data analytics tools (Salesforce, Looker, Excel) and data-driven decision making.
• Excellent communication and presentation abilities with cross-functional collaboration.
• High agency and adaptability in a changing environment.
• Willingness to tackle complex problems for business impact.

Responsibilities

• Build and run a high-performing team of 6-8 Account Managers with a focus on culture and execution.
• Engage directly with key customers and top accounts to build trust and long-term partnerships.
• Own the number by managing quotas and pipeline across the team to hit activation, retention, and expansion goals.
• Forecast and report team performance to senior leadership with clear visibility into what works.
• Hire and develop the next generation of AMs through product training and role-play.
• Coach daily 1:1s, review call feedback, run enablement sessions, and map career paths for reps.
• Refine processes and tooling to scale output and efficiency as the segment grows.
• Collaborate cross-functionally with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Skills

Quota-carrying sales

Leadership

GTM experience

Talent development

Executive communication

Negotiation

Data analytics

Collaboration & influence

Adaptability

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Looker

Excel

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

In this role, you will be a front-line manager to a group of Account Managers who are responsible for hunting, pitching, and expanding the existing customer base at Ramp.

You’ll lead a group of 6-8 Account Managers, each carrying a book of 60-70 Enterprise customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment.

What You’ll Do

• Build and run a high-performing team of 6-8 Account Managers - setting the bar for culture, morale, and daily execution.

• Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, building trust and long-term partnership.

• Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals.

• Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't.

• Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.

• Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.

• Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.

• Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

What You Need

• Minimum 5 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)

• Minimum 5 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)

• Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies

• A genuine passion for hiring, with a thoughtful approach to talent development

• Ability to articulate contractual, technical, and financial value to customers, including C-Suite and executive leaders

• Strong track record negotiating, structuring, and executing complex agreements

• Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions

• Strong collaboration and influencing skills, backed by excellent communication and presentation ability.

• High agency and adaptability - no two days are the same, and the only constant is change

• A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.

Great to Haves

• Experience at a high-growth, top SaaS/AI startup

• Bachelor's degree from an accredited university

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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