General Manager

Prosegur; Buffalo (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Prosegur is seeking a General Manager in Buffalo to lead the local branch and partner with SVP and Human Resources. You will oversee security operations, manage client contracts, and drive strategic staffing and process improvements for growth and compliance.

You will coordinate with corporate HR, use MS Office tools, schedule staff, and maintain high standards of risk and performance management in a fast-paced environment.

Qualifications

• Oversee security operations and client contracts for Guarding division.
• Manage P&L within fiscal parameters and drive cost controls.
• Recruit, interview, and supervise staff while ensuring regulatory compliance.
• Develop client relations and seek new business opportunities.

Responsibilities

• Oversee local branch operations and reporting.
• Maintain audit procedures in line with regulations.
• Recruit and interview staff to meet guarding client needs.
• Schedule employees and ensure coverage.
• Train staff and provide performance feedback.
• Prepare reports and respond to inquiries.
• Ensure safety rules and crisis response.
• Interact with customers to meet mutual goals.
• Collaborate with Corporate HR on projects.

Skills

Leadership

Communication

Multi-tasking

Time management

P&L management

Staff training

Client relations

Problem solving

Confidentiality

Education

High School Diploma

Tools

Microsoft Office Suite

Scheduling Software (Winteam)

Job description

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largestsecurity services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

Job Skills / Requirements

Summary of Duties:

The General Manager will partner closely with the SVP and Human Resources, proactively communicating and ensuring compliance with all reporting and operational requirements. This role is responsible for overseeing the local branch and managing key operational processes aligned with business objectives. The General Manager will also leverage corporate HR and executive resources—such as workforce planning tools, strategic hiring initiatives, and Microsoft Office—to implement efficient, data-driven solutions that support organizational goals.

Duties and Responsibilities:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, counsel, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigate, respond to questions, and provide documentation.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the SVP's needs or client activity.
• Use proper body mechanics while performing duties.
• Demonstrate the ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with the team on any changes that may affect operations.
• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
• Partner with Corporate HR teams on special projects and assignments

Qualifications:

• Strong ability to multi-task and prioritize urgent staffing needs.
• Proven experience in establishing strong relationships with community-based methods.
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment.
• Demonstrated proficiency with programs like Microsoft Office, Scheduling Software (Winteam)
• Ability to work independently and with a team.

Required Skills/Abilities:

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulatio
• Proficient with Microsoft Office Suite or related software.

Experience:

• At least 3 to 5 years of experience managing security or related industry operations
• P&L Management

Travel Requirements:

• Travel up to 25%, may include overnight trips

#NER123

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits:

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K/403b Plan

This job reports to the SVP of Operations - Guarding