Account Manager-Freight Brokerage

Larkin Express Logistics; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Larkin Express Logistics in Signal Mountain, Tennessee, is seeking an experienced Account Manager to own and grow strategic customer relationships. You will coordinate with internal operations to ensure freight moves smoothly, provide timely updates, and drive satisfaction and retention.

This role emphasizes a relationship-driven approach, multi-account management, and identifying opportunities to expand services and revenue within existing accounts while maintaining accurate customer data.

Qualifications

• Serve as the primary point of contact for assigned customers and manage day-to-day customer relationships.
• Coordinate with internal operations teams to ensure freight moves smoothly and customer expectations are met.
• Provide timely updates, resolve service issues, and respond to customer needs with urgency and professionalism.
• Build strong, long-term relationships by understanding each customer's business and transportation requirements.
• Identify opportunities to expand services and grow revenue within existing accounts.
• Monitor account performance, service levels, and customer satisfaction.
• Assist with quoting, shipment planning, and other account-related needs.
• Maintain accurate customer and account information.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Coordinate with internal operations to ensure freight moves smoothly.
• Provide timely updates and resolve service issues.
• Build long-term relationships by understanding each customer's business needs.
• Identify opportunities to expand services and grow revenue within accounts.

Skills

Relationship building

Communication

Problem solving

Account management

Logistics knowledge

Job description

Description

Larkin Express is seeking an experienced, relationship-driven Account Manager to join our growing team in Signal Mountain, Tennessee. This is an excellent opportunity to build your career with a growing 3PL where you can make a direct impact on customer satisfaction, retention, and account growth.

Description

Larkin Express is seeking an experienced, relationship-driven Account Manager to join our growing team in Signal Mountain, Tennessee. This is an excellent opportunity to build your career with a growing 3PL where you can make a direct impact on customer satisfaction, retention, and account growth.

Requirements

• Serve as the primary point of contact for assigned customers and manage day-to-day customer relationships.
• Coordinate with internal operations teams to ensure freight moves smoothly and customer expectations are met.
• Provide timely updates, resolve service issues, and respond to customer needs with urgency and professionalism.
• Build strong, long-term relationships by understanding each customer's business and transportation requirements.
• Identify opportunities to expand services and grow revenue within existing accounts.
• Monitor account performance, service levels, and customer satisfaction.
• Assist with quoting, shipment planning, and other account-related needs.
• Maintain accurate customer and account information.

Qualifications

• Freight brokerage or 3PL experience is preferred.
• Previous experience in account management, customer service, logistics, transportation, or sales is a plus.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, organized, and responsive approach to customer service.
• Commercial mindset with the ability to recognize and pursue account-growth opportunities.
• Comfortable working both independent and as part of a team.