Account Manager - Florida

Heave Inc.; Tampa (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

Heave Inc. is seeking an Account Manager to grow and retain accounts across Florida, starting the moment handed off by Business Development.

This is a field-first role built around proactive coverage, with you on the job site and in front of the account regularly. You will own a book of accounts at its fifth order, build the plan to lock-in at order 15, and push growth year over year while expanding branches and contacts.

Qualifications

• 5+ years of account management or customer success experience.
• Background selling into construction, heavy equipment, industrial services, rental, or fleet preferred.
• Track record of growing existing accounts, not just maintaining them.
• Experience managing a handoff process cleanly, with attention to customer experience.
• Comfortable using a CRM (HubSpot) to manage a book and report accurately.
• Self-directed; you do not need someone telling you which account needs attention this week.
• Based in Florida (preferably Tampa), with willingness to travel within the territory.

Responsibilities

• Take ownership of each account at its 5th completed order, through a documented handoff within one week.
• Drive every account to lock-in at the 15th order, with a clear plan for the 90 days after handoff.
• Grow gross profit on your book year over year, managing fleet uploads, new branches, and new contacts as each account expands.

Skills

Account management

Customer success

Field sales

CRM HubSpot

Travel willingness

Proactive planning

Tools

HubSpot

Job description

Heave is hiring an Account Manager to grow and retain accounts across Florida, starting the moment Business Development hands them off. This is a field-first role built around proactive coverage. You will be on the job site and in front of the account regularly, not waiting for a ticket to come in. You will own a book of accounts handed to you at their 5th completed order, already vetted and already buying. Your job starts where business development ends: Build the plan that drives each account to lock-in at order 15, then keeps it growing every year after. You will report into Heave's sales leadership and work closely with the CEO as we build out our go-to-market structure.

Account Growth & Lock-In

• Take ownership of each account at its 5th completed order, through a documented handoff completed within one week.
• Drive every account to lock-in at the 15th order, with a clear plan for the 90 days after handoff.
• Grow gross profit on your book year over year, managing fleet uploads, new branches, and new contacts as each account expands.

Proactive Coverage Account Activation & Growth

• Run a proactive touch plan on every account in your book, with on-site visits weighted highest.
• Treat reactive service as table stakes, not the job. The work is getting ahead of the account.
• Keep HubSpot accurate on every record. It is the source of truth for handoffs and commission alike.

Ownership & Handoffs

• Serve as the single point of contact for every account in your book.
• Flag accounts showing Strategic-scale potential to sales leadership rather than managing them alone.

Skills & Experience

• 5+ years of account management or customer success experience, owning a named book of accounts.
• Background selling into construction, heavy equipment, industrial services, rental, or fleet preferred.
• Track record of growing existing accounts, not just maintaining them.
• Experience managing a handoff process cleanly, with attention to how a transition feels to the customer.
• Comfortable using a CRM (HubSpot) to manage a book and report accurately.
• Self-directed. You do not need someone telling you which account needs attention this week.
• Based in Florida (preferably Tampa), with willingness to travel within the territory.