Account Manager - Southeast (GA, NC, SC)

Heave Inc.; North Carolina; On-site; USD 70,000 - 100,000; Full time

Job summary

Heave Inc. is seeking an Account Manager to grow and retain accounts across the Southeast, starting immediately after a handoff from Business Development. This field-first role centers on proactive coverage and on-site presence, not waiting for tickets.

You will own a vetted book from its 5th order, drive to lock-in at the 15th order, and expand profitability year over year while coordinating with sales leadership and the CEO to shape our go-to-market.

Qualifications

• 5+ years of account management or customer success experience, owning a named book of accounts.
• Background selling into construction, heavy equipment, industrial services, rental, or fleet preferred.
• Track record of growing existing accounts, not just maintaining them.
• Experience managing a handoff process cleanly, with attention to how a transition feels to the customer.
• Comfortable using a CRM (HubSpot) to manage a book and report accurately.
• Self-directed. You do not need someone telling you which account needs attention this week.
• Based in or near the Southeast (GA, NC, SC), with willingness to travel within the territory.

Responsibilities

• Take ownership of each account at its 5th order, through a documented handoff completed within one week.
• Drive every account to lock-in at the 15th order, with a clear plan for the 90 days after handoff.
• Grow gross profit on your book year over year, managing fleet uploads, new branches, and new contacts as each account expands.
• Run a proactive touch plan on every account in your book, with on-site visits weighted highest.
• Treat reactive service as table stakes, not the job. The work is getting ahead of the account.
• Keep HubSpot accurate on every record. It is the source of truth for handoffs and commission alike.
• Serve as the single point of contact for every account in your book.
• Flag accounts showing Strategic-scale potential to sales leadership rather than managing them alone.

Skills

Account management

CRM usage

On-site visits

Self-directed

Territory travel

Sales strategy

Customer success

Tools

HubSpot

Job description

Heave is hiring an Account Manager to grow and retain accounts across the Southeast, starting the moment Business Development hands them off. This is a field-first role built around proactive coverage. You will be on the job site and in front of the account regularly, not waiting for a ticket to come in. You will own a book of accounts handed to you at their 5th completed order, already vetted and already buying. Your job starts where business development ends: Build the plan that drives each account to lock-in at order 15, then keeps it growing every year after. You will report into Heave's sales leadership and work closely with the CEO as we build out our go-to-market structure.

Account Growth & Lock-In

• Take ownership of each account at its 5th completed order, through a documented handoff completed within one week.
• Drive every account to lock-in at the 15th order, with a clear plan for the 90 days after handoff.
• Grow gross profit on your book year over year, managing fleet uploads, new branches, and new contacts as each account expands.

Proactive Coverage Account Activation & Growth

• Run a proactive touch plan on every account in your book, with on-site visits weighted highest.
• Treat reactive service as table stakes, not the job. The work is getting ahead of the account.
• Keep HubSpot accurate on every record. It is the source of truth for handoffs and commission alike.

Ownership & Handoffs

• Serve as the single point of contact for every account in your book.
• Flag accounts showing Strategic-scale potential to sales leadership rather than managing them alone.

Skills & Experience

• 5+ years of account management or customer success experience, owning a named book of accounts.
• Background selling into construction, heavy equipment, industrial services, rental, or fleet preferred.
• Track record of growing existing accounts, not just maintaining them.
• Experience managing a handoff process cleanly, with attention to how a transition feels to the customer.
• Comfortable using a CRM (HubSpot) to manage a book and report accurately.
• Self-directed. You do not need someone telling you which account needs attention this week.
• Based in or near the Southeast (GA, NC, SC), with willingness to travel within the territory.