Account Manager (Florida)

Volterea; Tampa (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Heave is hiring an Account Manager to grow and retain accounts across Florida, starting the moment Business Development hands them off. This field-first role includes on-site visits and direct engagement with accounts to drive expansion.

You will manage a vetted book of accounts, aiming to lock in at order 15 and continue growing yearly, reporting to sales leadership and collaborating with the CEO as we define our go-to-market strategy.

Qualifications

• 5+ years of account management or customer success experience, owning a named book of accounts.
• Background selling into construction, heavy equipment, industrial services, rental, or fleet preferred.
• Track record of growing existing accounts, not just maintaining them.
• Experience managing a handoff process cleanly, with attention to how a transition feels to the customer.
• Comfortable using a CRM (HubSpot) to manage a book and report accurately.
• Self-directed. You do not need someone telling you which account needs attention this week.
• Based in or near Florida (Tampa preferred), with willingness to travel within the territory.

Responsibilities

• Take ownership of each account at its 5th completed order, through a documented handoff completed within one week
• Drive every account to lock-in at the 15th order, with a clear plan for the 90 days after handoff
• Grow gross profit on your book year over year, managing fleet uploads, new branches, and new contacts as each account expands
• Run a proactive touch plan on every account in your book, with on-site visits weighted highest
• Treat reactive service as table stakes, not the job. The work is getting ahead of the account
• Keep HubSpot accurate on every record. It is the source of truth for handoffs and commission alike
• Serve as the single point of contact for every account in your book
• Flag accounts showing Strategic-scale potential to sales leadership rather than managing them alone

Skills

Account management

Construction/industrial sales

CRM usage (HubSpot)

Self-directed

Travel willingness

Florida-based

Tools

HubSpot CRM

Job description

Build the Modern Service Network for Heavy Equipment

At Heave, we are taking on one of the most overlooked problems in construction: heavy equipment downtime.

For too long, contractors have been stuck relying on dealer service departments that are slow, expensive, opaque, and not built around the urgency of a jobsite. A machine sitting still can cost a contractor $1,000 an hour.

We give contractors and fleet owners a faster way to get field service done, through vetted independent technicians, transparent pricing, technician choice, and multi-brand coverage. Median time from service request to first technician response is under two minutes. Nearly 80% of jobs are completed within 24 hours.

We defeat downtime. That is the whole company.

Heave is hiring an Account Manager to grow and retain accounts across Florida, starting the moment Business Development hands them off.

This is a field-first role built around proactive coverage. You will be on the jobsite and in front of the account regularly, not waiting for a ticket to come in.

You will own a book of accounts handed to you at their 5th completed order, already vetted and already buying. Your job starts where business development ends: Build the plan that drives each account to lock-in at order 15, then keeps it growing every year after.

You will report into Heave's sales leadership and work closely with the CEO as we build out our go-to-market structure.

Key Responsibilities

Account Growth & Lock-In

• Take ownership of each account at its 5th completed order, through a documented handoff completed within one week
• Drive every account to lock-in at the 15th order, with a clear plan for the 90 days after handoff
• Grow gross profit on your book year over year, managing fleet uploads, new branches, and new contacts as each account expands

Proactive Coverage

• Run a proactive touch plan on every account in your book, with on-site visits weighted highest
• Treat reactive service as table stakes, not the job. The work is getting ahead of the account
• Keep HubSpot accurate on every record. It is the source of truth for handoffs and commission alike

Ownership & Handoffs

• Serve as the single point of contact for every account in your book
• Flag accounts showing Strategic-scale potential to sales leadership rather than managing them alone

You have one job. Grow every account you are handed toward lock-in, then keep it growing after.

Skills and Experience

• 5+ years of account management or customer success experience, owning a named book of accounts
• Background selling into construction, heavy equipment, industrial services, rental, or fleet preferred
• Track record of growing existing accounts, not just maintaining them
• Experience managing a handoff process cleanly, with attention to how a transition feels to the customer
• Comfortable using a CRM (HubSpot) to manage a book and report accurately
• Self-directed. You do not need someone telling you which account needs attention this week
• Based in or near Florida (Tampa preferred), with willingness to travel within the territory