Account Manager (ENT/Strategic) (Remote) (Chicago, Illinois)

LemClosers; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

KnowBe4 in the United States seeks an Enterprise/Strategic Account Manager to manage assigned customer accounts, promoting KnowBe4’s security training and services to large organizations and driving revenue growth.

You will build and manage a robust pipeline, identify key decision makers, and articulate value to expand subscriptions and seats. Collaboration with Customer Success will help increase ARR and product adoption across accounts.

Qualifications

• Bachelor's degree required.
• MBA or Master’s degree required/preferred.

Responsibilities

• Build and maintain a pipeline of cross-sell, add-on, and upgrade opportunities across accounts.
• Identify key decision makers and qualify opportunities with multi-stakeholder executives.
• Articulate KnowBe4's value proposition to drive adoption and expansion within each account.
• Be accountable for achieving or exceeding monthly quotas and targets.

Skills

Account management

C-suite selling

Pipeline development

Cross-sell & upsell

Quota attainment

Education

Bachelor's degree

MBA or Master’s degree

Job description

## About this roleKnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans.The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI.By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota.This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.#### Responsibilities:Promote and sell KnowBe4’s range of products and services Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall) Achieve or exceed monthly quotas and/or targets Be well versed in KnowBe4’s product offerings and### Commission StructureBase SalaryNot disclosed — ask in interviewCommissionStructure not specifiedRamp PeriodNot mentioned — clarify timelineQuota$.### Selling MotionSales CycleEnterprise6–18 month cycles, complex multi-stakeholder dealsBuyer PersonaC-SuiteSelling to executive decision-makers### Requirements at a GlanceBachelor's Degree·RequiredMaster's/MBA·Required### Typical Day — Account ManagerExecutive business reviews1–2/month per accountStrategic planning2–3/weekRenewal proposals2–3/monthEstimates based on role type and selling motion — actual may vary by company.