Account Manager - Dutch speaking

Algolia, Inc.; United States; Hybrid; USD 170,000 - 215,000; Full time

Benefits offered by this job

Flexible workplace

Remote/hybrid opportunities

Global offices

Job summary

Algolia, Inc. is seeking an Account Manager to own and grow a portfolio of Commercial customers, driving retention and expansion across the install base.

You will build strong relationships with key stakeholders and uncover opportunities to maximize value from Algolia's platform. In this senior, high-ownership role, you will partner with Customer Success, Renewal ACES, and cross-functional teams to address risks, forecast pipeline, and lead strategic account planning.

Qualifications

• 4+ years in a B2B SaaS sales or account management role.
• Experience owning renewals and expansions with install bases.
• Strong customer-first mindset and relationship-building skills.

Responsibilities

• Own and manage a large portfolio of existing Commercial customers, retaining and growing recurring revenue.
• Develop a deep understanding of customer objectives to identify expansion opportunities.
• Act as the primary commercial contact, building trust with stakeholders.
• Lead account planning and align Algolia's solutions to customer goals.
• Drive renewals, pricing discussions, and expansion opportunities.
• Collaborate with Customer Success, Solutions Engineering, Support to address needs.
• Monitor health signals to prevent churn and ensure forecast accuracy.

Skills

Dutch language

English language

B2B SaaS sales

Account management

Job description

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! As an Algolia Account Manager within our Commercial team, you will own and grow a portfolio of existing customers, driving retention and expansion across your install base. You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolia's platform. This role requires a strategic approach to account management, aligning Algolia's solutions to customer goals to deepen adoption and drive revenue growth. You will partner closely with Customer Success Managers, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity. We're looking for someone who thrives in a high-ownership environment, operates with autonomy, and brings a consultative approach to growing customer relationships. You will be expected to navigate ambiguity, define your own approach, and collaborate cross-functionally to improve our go-to-market motion.

Your role will consist of:

• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base
• Develop a deep understanding of each customer's business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities
• Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers
• Drive account planning and execution strategies that align Algolia's solutions to customer goals, ensuring customers extract maximum value from their existing feature set
• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base
• Partner closely with Customer Success, Solutions Engineering, Support, and other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience
• Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction
• Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth
• Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with Algolia's position as a leader in search and discovery

Qualifications

• Fluent in Dutch and English
• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue, ideally with a background working with eCommerce or digital experience platforms
• A strong customer-first mindset with a genuine interest in building long-term relationships and helping customers succeed
• Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus)
• Proven ability to identify and close expansion opportunities within existing accounts
• Strong collaboration skills and the ability to effectively engage cross-functional partners to solve customer challenges
• Comfort operating in a high-growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritization

Nice to have

• Experience with SaaS, APIs, or developer-focused products
• Familiarity with usage-based or consumption-based business models
• Have familiarity with the Dutch and/or Nordic markets

Compensation

The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

On-Target Earnings Pay Range 127,000 - 160,000 GBP

Flexible Workplace Strategy

Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.