Account Manager - Data Center Security

Prosegur Security USA, Inc; Ashburn, Northern (VA, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Prosegur Security USA, Inc. in Ashburn, VA is seeking an Account Manager to support our growing Data Center Security presence. You will manage security operations and client contracts, lead staff scheduling, and develop strong client relationships to secure new business opportunities.

The role requires experience with P&L, data center security protocols, and excellent communication. You will work within a fast-paced team, adhering to corporate procedures and safety rules while driving client

Qualifications

• 5+ years managing a business portfolio with P&L in the manned guarding field
• 3+ years managing physical data center security protocols and operations
• Bachelor's degree preferred, but not required
• Experience coordinating & leading new customer start-ups
• Strong ability to multi-task and prioritize urgent staffing needs
• Proven ability to build relationships with community-based methods
• Excellent written and verbal communication skills
• Self-starter in a fast-paced environment
• Proficient with Microsoft Office and scheduling/ATS systems

Responsibilities

• Oversee security operations and customer contract services for the Guarding division
• Maintain performance within fiscal parameters; strong P&L management required
• Ensure audit procedures comply with governmental regulations
• Recruit and interview new employees to meet client needs
• Execute operations and training while following corporate procedures
• Regularly meet with customers to align goals and objectives
• Develop client relations and secure new business opportunities
• Set staff schedules and assign coverage to meet client needs
• Train, evaluate, and discipline staff; document performance and actions
• Prepare reports and respond to inquiries with documentation
• Follow safety rules and report hazards immediately
• May be asked to perform other duties as needed

Skills

P&L management

Data center security operations

Client relationship building

Multi-tasking & prioritization

Communication skills

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Winteam scheduling system

ATS systems (OCR)

Job description

Prosegur Security is looking for an Account Manager in the Ashburn, Virginia area with a strong work ethic and quality customer service skills to support our growing presence in the Data Center Security Community. Prosegur is one of the largest security providers in the world. We are looking for Security professionals who want to grow and develop professionally in our organization.

Essential Functions:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to assure that positions are covered and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, respond to questions, and provides documentation.
• Follow all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on situational needs or client activity.

Qualifications:

• 5 years of experience successfully managing a business portfolio with P&L responsibility in the manned guarding business is required
• 3 years of experience managing physical data center security protocols and operations
• Bachelor's degree preferred, but not required
• Experience coordinating & leading new customer start-ups
• Strong ability to multi-task and prioritize urgent staffing needs
• Proven experience in establishing strong relationships with community-based methods
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS (OCR) systems
• Ability to work independently and with a team
• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

License #116058