Assistant Account Manager

Prosegur Security USA, Inc; Lewisville (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Prosegur Security USA, Inc. is seeking an Assistant Account Manager in Lewisville, TX to support daily security operations and client relationships.

The role requires leadership experience in the security industry and delivering exceptional customer service while ensuring operational excellence. The ideal candidate will supervise personnel, assist with scheduling and reporting, and maintain strong client relationships to meet client expectations.

Qualifications

• Minimum of one year of leadership/supervisory experience in security.
• Ability to supervise and lead security personnel.
• Strong communication, organizational and problem-solving skills.
• Ability to build and maintain positive client relationships.
• Proficient in preparing reports and managing daily operations.
• Valid driver's license with satisfactory driving record.
• High school diploma or GED; additional education a plus.

Responsibilities

• Assist the Account Manager with daily operations and personnel management.
• Supervise security officers and ensure compliance with policies and client expectations.
• Conduct site visits, inspections, and coaching as needed.
• Assist with scheduling, staffing, and resolving operational issues.
• Maintain accurate reports and documentation.
• Foster positive relationships with clients and respond promptly to concerns.
• Support recruiting, onboarding, and training of new security personnel.

Skills

Leadership

Security operations

Client relationship management

Communication

Organizational skills

Problem solving

Report writing

Driving

Education

High school diploma or GED

Additional education

Job description

Position Summary

We are seeking a motivated and dependable Assistant Account Manager to support daily security operations, supervise personnel, and assist in maintaining strong client relationships. The ideal candidate will have leadership experience in the security industry and be committed to delivering exceptional customer service while ensuring operational excellence.

Minimum Qualifications:

• Minimum of one (1) year of experience as an Account Manager, Site Supervisor, or in a comparable leadership/supervisory role within the security industry.
• Demonstrated ability to supervise and lead security personnel.
• Strong communication, organizational, and problem-solving skills.
• Ability to build and maintain positive client relationships.
• Proficient in preparing reports and managing daily operational responsibilities.
• Valid driver's license with a satisfactory driving record (if required for the position).
• High school diploma or GED required; additional education is a plus.

Duties and Responsibilities

• Assist the Account Manager with daily operations and personnel management.
• Supervise security officers and ensure compliance with company policies and client expectations.
• Conduct site visits, inspections, and coaching as needed.
• Assist with scheduling, staffing, and resolving operational issues.
• Maintain accurate reports and documentation.
• Foster positive relationships with clients and respond promptly to concerns.
• Support recruiting, onboarding, and training of new security personnel.

This posting clearly establishes the minimum requirement of one year of leadership experience within the security industry while outlining the key responsibilities of the role.

EEO Statement

Prosegur is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, or any other protected status.