Account Manager Customer Success

RentEngine; Miami, Northern (FL, KY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Equity

Job summary

RentEngine is hiring to accelerate growth. You’ll serve as the direct point-of-contact for onboarded customers and proactively drive engagement with new features. This role blends customer success, training, and collaboration with product and support teams.

The ideal candidate has leasing or property management experience, enjoys teaching others about new systems, and is exceptionally detail-oriented. Equity offered, unlimited PTO, and health insurance accompany a fast-paced startup ethos.

Qualifications

• Leasing or property management background required.
• Enjoy training users on new systems and features.
• Collaborate with product team to turn feedback into releases.
• Exceptionally detail-oriented.
• Sales or account management experience is preferred.

Responsibilities

• Serve as the direct point-of-contact for onboarded customers
• Proactively engage current customers to share relevant new feature releases
• Educate more teams about RentEngine Applications
• Work closely with our technical support team and product team to develop new features

Skills

Leasing knowledge

Account management

Customer training

Job description

• Serve as a direct POC with onboarded customers

Ever rented an apartment? RentEngine makes it faster, easier, and cheaper. Hundreds of leasing teams in 40 states rely on RentEngine every day. We launched in 2025 and are growing by 10%/month with a team of 20. We ship new features daily and announce weekly (rentengine.io/blog) Now we're hiring to build even faster.This is a high-growth, high-ownership startup. Everybody is an individual contributor, there are no middle managers or bureaucracy. You'll learn quick and get as much responsibility as you can handle.

We look for 3 key traits:

• Agency: do you push the limits of what's possible and don't wait for permission
• Curiosity: are you eager to learn (from teammates, customers, and the world)
• Attention to detail: can you be proud of the work you create

If you align with our mission, keep reading and see if you're a fit.

What You’ll Be Doing

• Serve as the direct point-of-contact for onboarded customers
• Proactively engage current customers to share relevant new feature releases
• Educate more teams about RentEngine Applications
• Work closely with our technical support team and product team to develop new features

What Success Looks Like

• First 4 weeks: Meeting our customers and learning the RentEngine platform
• Weeks 5–8: Leading customer check-in calls and identifying opportunities for teams to use new features
• Weeks 8+: Own the entire post-onboarding customer experience

You’re a Fit If

• You have a leasing or property management background (required)
• You enjoy training people on new systems and features
• You enjoy collaborating with the product team to turn feedback into new releases
• You are exceptionally detail-oriented
• You have sales or account management experience (preferred)

Compensation

• $85k-$100k base + variable
• Employee-sponsored health insurance
• Unlimited PTO (we work very hard, but unplugged time-off is just as important)
• Equity