Account Manager/Customer Service Support

LHH Recruitment Solutions; Brookville (IN); On-site; USD 65,000 - 72,000; Full time

Job summary

LHH Recruitment Solutions is partnering with a growing manufacturing organization in Brookville, Indiana, to identify an Account Manager/Customer Service Support professional. This role focuses on building relationships, managing orders from quote through delivery, and collaborating with internal teams to ensure excellent service.

As the primary contact for customers, you will coordinate orders, provide updates, and support invoicing while balancing pricing details and cross-functional teamwork

Qualifications

• 2+ years of customer service, order entry, or account support experience.
• Experience in manufacturing, industrial, distribution, or supply chain.
• Experience with ERP systems; NetSuite is a plus.
• Strong communication and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Associate degree preferred, but equivalent experience will be considered.

Responsibilities

• Serve as primary contact for customer inquiries, orders, and service requests.
• Process customer orders and updates with accuracy and timeliness.
• Provide order status, delivery information, and lead times.
• Coordinate with production, operations, and logistics for on-time fulfillment.
• Assist with pricing information and account questions.
• Resolve concerns, complaints, and returns while maintaining service quality.
• Monitor open orders and communicate delays proactively.
• Maintain customer records in company systems.
• Manage customer portal activity (orders, invoices).
• Collaborate with accounting on invoicing inquiries.

Skills

Customer service

ERP systems

Communication

Organization

Multitasking

Problem solving

Education

Associate degree

Tools

NetSuite

Job description

Account Manager/Customer Service Support

$65,000 - $72,000 annually

Direct Hire

1st Shift

LHH Recruitment Solutions is partnering with a growing manufacturing organization in Brookville, Indiana, to identify an Account Manager/Customer Service Support professional. This role is ideal for a customer-focused professional who enjoys building relationships, managing orders, and working closely with internal teams to ensure customers receive exceptional service.

As an Account Manager/Customer Support Specialist, you will serve as the primary contact for customers, helping manage orders from initial quote through delivery and invoicing. The position offers a blend of customer communication, order coordination, problem solving, and cross-functional collaboration in a fast-paced manufacturing environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and service requests.
• Process customer orders, order updates, and changes while ensuring accuracy and timely completion.
• Provide customers with order status updates, delivery information, and lead time expectations.
• Coordinate with production, operations, and logistics teams to ensure on-time fulfillment.
• Support customers with pricing information, product details, and account-related questions.
• Resolve customer concerns, complaints, and returns while maintaining a positive customer experience.
• Monitor open orders and proactively communicate potential delays or issues.
• Maintain accurate customer records and documentation within company systems.
• Manage customer portal activity, including order submissions, invoice uploads, and required updates.
• Partner with accounting teams to assist with invoicing inquiries and payment-related questions.
• Collaborate with team members to support customer needs and ensure seamless service coverage.

Qualifications

• 2+ years of customer service, order entry, account support, or administrative experience.
• Must have experience in Manufacturing, industrial, distribution, or supply chain.
• Experience working with ERP systems; NetSuite experience is a plus.
• Strong communication and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Associate degree preferred, but equivalent experience will be considered.