Account Manager Customer Service

TurnPoint Services; Burlington (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO

Company-paid holidays

Life and disability insurance

Pet insurance and identity protection

Job summary

Elge Plumbing, part of TurnPoint Services, seeks an Account Manager Customer Service to nurture key client relationships across the Boston area. You will collaborate with operations to meet service commitments and drive satisfaction.

The role requires 2–3 years in customer service or account management, strong communication, CRM proficiency, and conflict resolution. You will contribute to renewal opportunities and retention initiatives, supporting growth.

Qualifications

• 2–3 years of customer service or account management experience.
• Strong relationship-building and conflict resolution skills.
• Excellent communication and organizational skills.
• Proficiency with CRM software systems.
• Ability to handle escalated customer situations professionally.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts regarding service issues.
• Resolve escalated customer service concerns in partnership with operations teams.
• Monitor account satisfaction and proactively address potential issues.
• Maintain accurate account records and activity notes in the CRM.
• Identify opportunities to strengthen customer retention and loyalty.
• Coordinate with operations to ensure service commitments to accounts are fulfilled.
• Track and report on customer satisfaction metrics for assigned accounts.
• Partner with sales on renewal and retention opportunities.

Skills

CRM software

Job description

Brand Overview

Elge Plumbing has proudly served Boston with reliable plumbing solutions for decades. Known for integrity, technical excellence, and strong community ties, Elge is a trusted name across Massachusetts. As part of TurnPoint Services, Elge employees gain access to advanced training, national career opportunities, and the stability of a proven platform. We value teamwork, craftsmanship, and long-term growth. Build your career with Elge Plumbing — where Boston expertise meets national opportunity.

Role Overview

Account Manager Customer Service

• The Account Manager Customer Service manages ongoing customer relationships with a focus on service satisfaction, retention, and resolving escalated concerns. This role partners with operations to ensure customer commitments are met and looks for opportunities to strengthen the customer relationship. The ideal candidate combines strong customer service skills with an account management mindset.

What You Bring

• 2-3 years of customer service or account management experience. - Strong relationship-building and conflict resolution skills. - Excellent communication and organizational skills. - Proficiency with CRM software systems. - Ability to handle escalated customer situations professionally.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts regarding service issues. - Resolve escalated customer service concerns in partnership with operations teams. - Monitor account satisfaction and proactively address potential issues. - Maintain accurate account records and activity notes in the CRM. - Identify opportunities to strengthen customer retention and loyalty. - Coordinate with operations to ensure service commitments to accounts are fulfilled. - Track and report on customer satisfaction metrics for assigned accounts. - Partner with sales on renewal and retention opportunities.

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Pay Range

USD $28.00 - USD $32.00 /Yr.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.