Account Manager - Commercial Insurance (Construction) | Hybrid/Remote

Insurance Office of America; Rosenberg (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Sick time

401K match

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America is hiring an Account Manager - Commercial Lines to oversee a book of business, retain clients, and support new business. The role includes coordinating daily admin tasks, policy administration, billing, claims, and coverage analysis to ensure accuracy and renewals.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, active P&C licensing, and strong communication and organizational skills; hybrid work is available with some on-site

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Job description

Insurance Office of America is hiring an Account Manager - Commercial Lines to oversee a book of business, retain clients, and support new business. The role includes coordinating daily admin tasks, policy administration, billing, claims, and coverage analysis to ensure accuracy and renewals.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, active P&C licensing, and strong communication and organizational skills; hybrid work is available with some on-site