Account Manager - Commercial Insurance (Construction)

Insurance Office of America; Lithia (VA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Insurance Office of America in the United States is seeking an Account Manager for Commercial Lines to manage an assigned book, retain clients, and support new business development in a hybrid or remote setting.

The role requires an active property & casualty license; you’ll lead an account management team, coordinate administration, handle billing, renewals, and client communications while delivering service excellence.

Qualifications

• 3-5 years of account management experience or 5+ years in the insurance industry.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational abilities.
• Proficient in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Renewals: research, submissions, negotiate coverages, and present proposals.
• Accounts receivable: monitor reports and collect outstanding balances.
• Communicate workload status and issues with the account team.

Skills

Account management

Customer service

Communication

Analytical thinking

Problem solving

Education

High School Diploma

CIC designation preferred

Tools

MS Office

Job description

Insurance Office of America in the United States is seeking an Account Manager for Commercial Lines to manage an assigned book, retain clients, and support new business development in a hybrid or remote setting.

The role requires an active property & casualty license; you’ll lead an account management team, coordinate administration, handle billing, renewals, and client communications while delivering service excellence.