Account Manager/Collections Specialist

Bottleless Nation; Sandpoint (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Pure Water Partners in Sandpoint, ID seeks an experienced Account Manager to engage with customers, resolve delinquencies, and maintain positive long-standing relationships. As an on-site, full-time role, you will communicate by phone, email, and written correspondence; you will update records, work toward unpaid account resolutions, and be eligible for incentive pay based on performance.

Candidates should have high integrity, strong problem-solving skills, and the willingness to learn and grow

Qualifications

• Experience with collections, customer service, sales, retail or motivation to learn a new skill
• High level of trust and integrity
• Skilled in negotiation
• Strong customer service, interpersonal and relationship building skills
• Confidence and professionalism on the phone
• Excellent written communication skills
• Computer experience and proficiency – MS Word, Excel and other business programs
• Analytical and problem-solving skills
• Effective time management and ability to prioritize projects and customer needs
• Displays professionalism in demeanor, language and appearance
• Willing to work with and adhere to performance goals

Responsibilities

• Communicates with customers by telephone, email, and written correspondence. Focusing to bring resolution to unpaid accounts
• Provides thorough, efficient, and accurate account updates on computer files for each call made or received
• Is eligible for incentive pay based on performance

Skills

Collections experience

Customer service

Sales

Negotiation

Interpersonal skills

Written communication

MS Word

Excel

Analytical thinking

Time management

Prioritization

Professionalism

Phone communication

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

Description

Pure Water Partners, a privately held specialty finance company in the bottle free water marketplace is actively seeking an experienced enthusiastic and motivated Account Manager. The primary responsibility of the Account Manager is to engage with customers, resolve delinquencies, and maintain a positive long-standing relationship with the customer.

Effective interpersonal, communication and negotiation skills, as well as an ability to work independently are key to success in this position. This is an on-site, full-time role.

Our Account Manager

• Communicates with customers by telephone, email, and written correspondence. Focusing to bring resolution to unpaid accounts
• Provides thorough, efficient, and accurate account updates on computer files for each call made or received
• Is eligible for incentive pay based on performance

Our Ideal Candidate

• Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
• High level of trust and integrity
• Skilled in negotiation
• Strong customer service, interpersonal and relationship building skills
• Confidence and professionalism on the phone
• Excellent written communication skills
• Computer experience and proficiency – MS Word, Excel and other business programs
• Analytical and problem-solving skills
• Effective time management and ability to prioritize projects and customer needs
• Displays professionalism in demeanor, language and appearance
• Willing to work with and adhere to performance goals
• High school diploma or equivalent required.

For this opportunity you will need to commit to commuting to our Sandpoint, ID office for the initial training period (typically 2 weeks), and after that time employees who reside an hour or more from our Sandpoint, ID office will be eligible for remote work; work hours are Monday through Friday 8:00 AM to 5:00 PM.

Pure Water Partners is one of the fastest growing companies in the Sandpoint area. We are seeking committed individuals to strengthen our company as we expand. There is opportunity for professional development and growth in this role.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education

• High school or equivalent (Required)

Experience

• Accounts receivable: 2 years (Preferred)
• Microsoft Excel: 2 years (Preferred)