Account Manager – Client Success (Hybrid)

Great American Insurance Group; Cincinnati (OH); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

401(k) plan with company match

Paid time off and holidays

Tuition reimbursement

Commuter benefits

Zusammenfassung

Great American Insurance Group is seeking an Account Manager in Cincinnati, OH to nurture client relationships and uphold service excellence. The role emphasizes client retention and operational support, with no cold-calling or sales quotas.

The position requires collaboration with multiple internal teams to ensure timely delivery and value, while maintaining strong client communication and satisfaction.

Qualifikationen

• Bachelor’s degree generally preferred.
• Generally, 3-6 years of Account / Relationship Management experience.
• Finance, Leasing, or Commercial Insurance experience and/or knowledge is a plus.
• Ability to travel 25-35% of the time throughout the US and Canada.

Aufgaben

• Establish and build strategic relationships with key client stakeholders across a variety of accounts from transactional to moderately complex, ensuring engagement at both executive and operational levels.
• Collaborate with internal stakeholders to drive account retention and expansion, fostering trust-based strategic partnerships.
• Enhance client satisfaction by proactively aligning evolving business needs with GAI’s products and services, delivering measurable value.
• Oversee the efficient implementation of products and services, ensuring timely delivery while managing risks, scope, and budget expectations.
• Effectively conducts training sessions to enhance awareness of GAI’s products and services, emphasizing the value they deliver to our client’s business and their customers.
• Partner with cross-functional teams—including Business Development, Marketing, Underwriting, Accounting, and Claims—to effectively address account-related concerns and drive client success.
• Compile, analyze and present data insights on operational efficiency, performance trends and account growth, providing recommendations that strengthen relationships and optimize client accounts.
• Maintain clear, consistent, and professional communication with clients and internal teams, ensuring documentation and alignment across all initiatives

Kenntnisse

Self-Leader

Growth Mindset

Prolific Communicator

Problem Solver

Results-Oriented

Ausbildung

Bachelor’s degree generally preferred

Jobbeschreibung

Great American Insurance Group is seeking an Account Manager in Cincinnati, OH to nurture client relationships and uphold service excellence. The role emphasizes client retention and operational support, with no cold-calling or sales quotas.

The position requires collaboration with multiple internal teams to ensure timely delivery and value, while maintaining strong client communication and satisfaction.